Care Certificate Support Worker - Band 3 - Nurse Education Team

Job description

Job responsibilities

Job summary:

To support the Education Team in the Care Certificate programme across the Trust

To work alongside and provide support to non-registered staff undertaking the Care Certificate within their working environment

To role model evidence based best practice to reinforce the knowledge, competence and values of West Suffolk NHS Foundation Trust and the Care Certificate Standards

To work in conjunction with the Care Certificate Co-ordinator, Deputy Clinical Education Lead and Head of Clinical Education to support staff to achieve the Care Certificate in a timely manner

Job responsibilities:

Key Tasks & Responsibilities:

1. Communication:

a) To develop and maintain good working relationships with the managers and teams of clinical areas used for training

b) Communicate effectively and sensitively with patients, relatives, and colleagues, referring to senior staff as necessary, recognising needs for alternative methods of communication.

c) To report promptly any concerns including performance issues to the manager of the clinical area and the Head of Clinical Education or Deputy Clinical Education Lead

d) To attend and participate in the Integrated Clinical Education Team meetings as required

e) Maintain accurate documentation and records

2. Training and teaching:

a) Work alongside new Healthcare Support Workers and role model evidence based, best practice within the clinical environment

b) Be able to explain and discuss the Care Certificate programme requirements

c) Provide appropriate information, support and advice on education and training issues specific to new Healthcare Support Workers and escalate to Deputy Clinical Education Lead and Head of Clinical Education as required

d) Share good practices across the Trust about supporting learning and improving the quality of care

e) Support clinical teams to help their new Healthcare Support Worker to feel a valued and competent member of the team

3. Privacy, dignity, and equality:

a) Act to promote patients equality, diversity, and rights always

b) Ensure provision of privacy and dignity in all activities

c) Ensure all care is person centred and delivered with the informed consent of the patient

d) Act to promote active participation for patients under the care of the Trust

e) Maintain confidentiality of patient information at all times

4. Clinical Duties:

To work alongside new Healthcare Support Workers and assist in the delivery of a high standard of patient care in all activities of daily living, as directed in the individual plan of care needs, observing, and reporting specific changes to senior staff and documenting care given. To include the following:

Hygiene

Assist patients with the maintenance of their personal and oral hygiene, including:

Washing and bathing

Mouth and dental care

Hair-washing

Nail care

Shaving

Dressing and undressing

Observe and report any changes/damage to patients skin to identify pressure ulcer risk.

Elimination

Assist patients to use toilet facilities.

Record and monitor output; identify and report any abnormalities in body waste.

Undertake established stoma care and long-term catheter care.

Mobility

Assist patients with mobility using manual handling risk assessment and safe manual handling.

Contribute to the movement and positioning of patients (using safe moving and handling techniques), to maximise their physical comfort and prevent the adverse effects of pressure.

Be aware of how equipment works and report any faults.

Nutrition

Assist patients to eat and drink as per identified care needs, identifying, recording and reporting abnormal dietary and fluid intake.

Assist patients with the completion of menus.

Clinical Activities

Measure and observe the physical characteristics/condition of patients as follows:

Temperature

Pulse

Respiration

Blood pressure

Peak flows

Weight and girth

NEWS2

Oxygen saturation

Use of assessment tools to document pain

Obtain specimens as requested and carry out relevant investigations, e.g., urinalysis and document the results, reporting them to registered practitioner as necessary.

Adhere to the basic principles of infection control demonstrating effective hand hygiene and awareness of potential cross infection.

Prepare and support patients undergoing clinical activities and recovering from clinical interventions. Accompany patients to other wards/departments as required.

Undertake end of life care, providing support to family and colleagues.

Undertake basic cleaning and decontamination of communal equipment between patient use and/or storage.

5. Governance:

a) To be familiar with and adhere to all policies of the Trust

b) Support the implementation of initiatives to monitor and develop the quality-of-service provision through education, training and competence of staff

6. Health and safety:

a) Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines

b) Identify the risks involved in work activities and undertake them in a way that manages the risks

c) Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring, and maintaining of equipment and furniture within your area of responsibility

7. Personal development:

a) To ensure own practice is up to date and evidence based

b) To undertake training & education identified through annual appraisal to fulfil requirements of the post

Person Specification

Skill & Abilities

Essential

• Good written and verbal communication skills
• Good organisational skills
• IT skills Use of ecare, Word, Excel etc.
• High level of fundamental patient care skills
• Knowledge of the Care Certificate

Desirable

• Good negotiation skills & ability to network across clinical areas

Qualifications

Essential

• Care Certificate
• Senior Healthcare Support Worker Apprenticeship (Level 3) or equivalent or equivalent experience
• Demonstration of personal development over the past 2 years

Experience

Essential

• Recent relevant experience of working in acute/community healthcare environment
• Experience of supporting new Healthcare Support Workers in clinical environment

Personal Qualities

Essential

• Supportive nature with the ability to develop others
• Ability to instil confidence in others.
• Innovative and have a flexible approach to working hours/duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

Harwick Lane

Bury St Edmunds

Suffolk

IP33 2QZ

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)