Job summary
Applications
are invited for the role of Application Support Officer within the West Suffolk
NHS Foundation Trust Digital Services Department supporting e-Care and other
key digital systems. The post-holder will be responsible for the day to day
support, administration and maintenance of the Trusts key systems.
The
post holder must have good communication and interpersonal skills and must be
able to demonstrate the ability to work with little supervision and to
prioritise their own workload. A key aspect of this role is to work in close
liaison with all staff groups from across the Trust to ensure systems are used
correctly and support business processes.
Qualified
to degree level or with an equivalent amount of experience, the successful
candidate will ideally have experience of working with e-Care or another
Electronic Patient Records system.
For
further information on this post, please click on the Job Description link (below)
to view the Job Description and Person Specification. Please ensure that you
use the Additional Information section of your application to state how you
meet the requirements of the person specification.
If you have the necessary skills, experience and qualities to help us
put patients first, please contact Emma Hatton, Application Support Manager on
01284 713565 for an informal discussion or to arrange a visit.
Main duties of the job
The
post holder will be required to investigate and resolve IT issues logged by
users using their previous knowledge of an EPR system in a calm and clear
manner. This will include assisting users
with training in correct workflow but also fixing issues and logging with the
system suppliers, if necessary.
The
post holder will be required to work on their own and have a good deal of accuracy
and attention to detail when completing daily data quality tasks.
A
passion to learn new IT systems and updates to the existing systems will be
required from the postholder.
About us
#BeKnown
at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to
more than a quarter of a million people across west Suffolk. We care for,
treat and support people in hospital, at home and in various community
settings.
The
West Suffolk Hospital in Bury St Edmunds provides acute and secondary care
services (emergency department, maternity and neonatal services, day surgery
unit, eye treatment centre, Macmillan unit and children's ward). It has 500+
beds and is a partner teaching hospital of the University of Cambridge.
Adult
and paediatric community services, provided in collaboration with West Suffolk
Alliance partners, include a range of nursing, therapy, specialist, and ongoing
temporary care and rehabilitation, some at our Newmarket Community Hospital.
We
do our utmost to achieve outstanding clinical outcomes for patients and our
values of fairness, inclusivity, respect, safety and team work guide how we
work and behave as a team.
With
nearly 5,000 staff, from all over the world, we strive to make our organisation
a great place to work. Whatever your role or ambition, we want to help you be
the best you can be.
We
promote a diverse and inclusive community where everyones voice counts and you
can #BeKnown for whoever you are.
Join
us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
KEY TASKS:
1.
Work
closely with all members of the Digital Services Department and communicate
with all staff groups within the Trust.
2.
Liaise
with external consultants and suppliers in respect of technical issues.
3.
Liaise
with suppliers for the turnaround and resolution of any support queries raised
ensuring they are logged and tracked appropriately.
4.
Discuss
complex IT data/issues with other members of the Digital Services Department
and third party support staff to identify and resolve problems
5.
Provide
specialist training to members of the Digital Services Department and training
to other staff when required.
6.
Monitor
the system housekeeping activities and ensure timely resolution of any queries
raised by the IT helpdesk that need further investigation.
7.
Ensure
the electronic communications database is up to date and transmit any failed
discharge summaries and letters.
8.
Create
and update Standard Operating Procedures to ensure correct use of the system
ensuring all staff groups adhere to them.
9.
Investigate
any reported cases of system misuse or data inaccuracy and recommend actions to
resolve.
10.
Use
the Digital Services Departments call logging system to report system issues.
11.
Feedback
user requests, staff changes and training needs to Digital Services.
12.
Modify
existing user security access and create new user accounts in the relevant
systems ensuring correct access roles are given.
13.
Ensure
good data quality and regularly liaise with the relevant teams.
14.
To
assist with system testing in relation to upgrades and system changes.
15.
Assist
in creation and maintenance of user guides for new developments.
16.
Create
and maintain an accurate change log for application changes
17.
Attend
meetings as appropriate.
18.
Conduct
other system administration activities as required.
19.
Undertake
any necessary training that is required in fulfilling the objectives of the
post and enhancing personal knowledge and development.
Job description
Job responsibilities
Please see job description for full details.
KEY TASKS:
1.
Work
closely with all members of the Digital Services Department and communicate
with all staff groups within the Trust.
2.
Liaise
with external consultants and suppliers in respect of technical issues.
3.
Liaise
with suppliers for the turnaround and resolution of any support queries raised
ensuring they are logged and tracked appropriately.
4.
Discuss
complex IT data/issues with other members of the Digital Services Department
and third party support staff to identify and resolve problems
5.
Provide
specialist training to members of the Digital Services Department and training
to other staff when required.
6.
Monitor
the system housekeeping activities and ensure timely resolution of any queries
raised by the IT helpdesk that need further investigation.
7.
Ensure
the electronic communications database is up to date and transmit any failed
discharge summaries and letters.
8.
Create
and update Standard Operating Procedures to ensure correct use of the system
ensuring all staff groups adhere to them.
9.
Investigate
any reported cases of system misuse or data inaccuracy and recommend actions to
resolve.
10.
Use
the Digital Services Departments call logging system to report system issues.
11.
Feedback
user requests, staff changes and training needs to Digital Services.
12.
Modify
existing user security access and create new user accounts in the relevant
systems ensuring correct access roles are given.
13.
Ensure
good data quality and regularly liaise with the relevant teams.
14.
To
assist with system testing in relation to upgrades and system changes.
15.
Assist
in creation and maintenance of user guides for new developments.
16.
Create
and maintain an accurate change log for application changes
17.
Attend
meetings as appropriate.
18.
Conduct
other system administration activities as required.
19.
Undertake
any necessary training that is required in fulfilling the objectives of the
post and enhancing personal knowledge and development.
Person Specification
Qualifications
Essential
- Degree or equivalent
- IT qualification or equivalent experience
Desirable
- Professional clinical qualification
Personal Qualities
Essential
- Professional attitude to work
- Attention to accuracy and detail
- Self motivator able to work on own initiative as well as in a team
- Team player
- Able to work under pressure
- Ability to prioritise
- Commitment to delivering high quality service
- Flexible approach to working hours and duties
- Time management skills
- Able to accept advice and help when needed
- Ability to travel to rural locations to carry out post
Experience
Essential
- NHS experience
- Working with suppliers
- Communicating at all levels
- Previous system administration exposure
Desirable
- Working with Electronic Patient Record/Clinical systems
- Training experience
- Testing systems
- Working with multi-disciplined teams within a hospital
Skills & Abilities
Essential
- Good IT skills, knowledge of Windows and web applications, Microsoft Office and SQL
- Problem solving
- Good written & verbal communication skills
- Good presentation skills
- Good organisation skills
- Reporting of information
- Ability to engage and motivate others and to use influencing skills without direct line management
- Flexibility to achieve objectives within a changing environment
Desirable
- Broader IM&T knowledge
- Systems development life cycle
Person Specification
Qualifications
Essential
- Degree or equivalent
- IT qualification or equivalent experience
Desirable
- Professional clinical qualification
Personal Qualities
Essential
- Professional attitude to work
- Attention to accuracy and detail
- Self motivator able to work on own initiative as well as in a team
- Team player
- Able to work under pressure
- Ability to prioritise
- Commitment to delivering high quality service
- Flexible approach to working hours and duties
- Time management skills
- Able to accept advice and help when needed
- Ability to travel to rural locations to carry out post
Experience
Essential
- NHS experience
- Working with suppliers
- Communicating at all levels
- Previous system administration exposure
Desirable
- Working with Electronic Patient Record/Clinical systems
- Training experience
- Testing systems
- Working with multi-disciplined teams within a hospital
Skills & Abilities
Essential
- Good IT skills, knowledge of Windows and web applications, Microsoft Office and SQL
- Problem solving
- Good written & verbal communication skills
- Good presentation skills
- Good organisation skills
- Reporting of information
- Ability to engage and motivate others and to use influencing skills without direct line management
- Flexibility to achieve objectives within a changing environment
Desirable
- Broader IM&T knowledge
- Systems development life cycle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospitals Nhs Trust
Hardwick Lane
Bury St. Edmunds
Suffolk
IP332QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
