Job summary
An exciting opportunity has
arisen to join West Suffolk Hospital Maternity Services as a Ward Clerk. We are looking for self-motivated, passionate
and committed ward clerks that respond well to change and want to help us
improve the care women receive in our service.
West Suffolk NHS Foundation
Trust is responsible for providing personalised care to approximately 2,400
women during their childbirth experience. We offer both choice of lead
professional and place of birth at home, on our co-located midwife-led birthing
unit or multi-professional labour suite.
As a ward clerk you will play a key role in the provision
of administrative and clerical support in maternity services. The clerk is an
important and integral part of the ward / department team and applicants must
be willing and able to act on their own initiative and organise their workload
effectively to ensure an optimum level of efficient clerical support to the
midwifery and medical staff in a timely and accurate manner.
The post holder will have contact with patients, families,
and all members of the multi-professional team, as such providing
front-of-house services for the Unit. Maternity is a 24/7 service
which means as a ward clerk you will be expected to work rotational hours
between day and night shifts to help support this service.
Hours to be discussed at interview up to 37.5 hours per week.
Main duties of the job
As a ward clerk you will play a key role in the
provision of administrative and clerical support in maternity services. Some of
these tasks will include:
Answering and dealing with incoming telephone calls and referring to midwifery staff as
appropriate.
Having
an active role in ward security, monitoring and answering the
ward doors.
Ensures all case notes are maintained in good order with investigation results
filed promptly.
Inputs
and maintains contemporaneous data records of admissions, transfer and
discharge information on e-Care data systems. Arranges outpatient and
ultrasound follow up appointments for mothers and babies as required by each
clinical area.
Informing
other hospitals of discharges and taking discharge information from other hospitals
via phone or email
Transports items, e.g. pathology specimens, drugs
and health records between departments as required.
Participates in the rotation to all clinical areas
within the Women & Children Division to provide clerical and reception cover
as required.
Professional
Qualities and Responsibilities:
Is
kind and considerate to women, their families, and visitors at all times,
including respecting individual womans rights, religious / cultural
beliefs and practices.
Knows
and understands the nature and limits of the duties / role of Ward Clerk,
including avoiding wasting resources, caring for hospital property and
equipment, prevention of infection and personal protection.
Maintains
good communication with all staff.
About us
#BeKnown
at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to
more than a quarter of a million people across west Suffolk. We care for,
treat and support people in hospital, at home and in various community
settings.
The
West Suffolk Hospital in Bury St Edmunds provides acute and secondary care
services (emergency department, maternity and neonatal services, day surgery
unit, eye treatment centre, Macmillan unit and children's ward). It has 500+
beds and is a partner teaching hospital of the University of Cambridge.
Adult
and paediatric community services, provided in collaboration with West Suffolk
Alliance partners, include a range of nursing, therapy, specialist, and ongoing
temporary care and rehabilitation, some at our Newmarket Community Hospital.
We
do our utmost to achieve outstanding clinical outcomes for patients and our
values of fairness, inclusivity, respect, safety and team work guide how we
work and behave as a team.
With
nearly 5,000 staff, from all over the world, we strive to make our organisation
a great place to work. Whatever your role or ambition, we want to help you be
the best you can be.
We
promote a diverse and inclusive community where everyones voice counts and you
can #BeKnown for whoever you are.
Join
us. What will you #BeKnown for?
Job description
Job responsibilities
Please See Supporting Information For Full Job Description.
Job responsibilities
KEY
TASKS
Answers
and deal with incoming telephone calls from women, relatives, and staff
appropriately, referring to midwifery staff as appropriate.
Transports
items, e.g.: pathology specimens, drugs and health records between departments
as required.
Participates
in the rotation to all clinical areas within the Women & Children Division
to provide clerical and reception cover as required.
Follows the guidance and instructions of the
midwife-in-charge of the antenatal / postnatal ward, laboursuite or
midwifery-led birthing unit.
Receives and relays messages to trained staff as
required, including reporting of any discomfort or anxiety observed or
expressed regarding mothers or babies and their families.
Assists with the transfer of mother to other
hospitals or to the community.
Has an active role in ward security.
Clerical Responsibilities
Ensures that all case notes are maintained in
good order with investigation results filed promptly.
Communicates investigation and treatment results
to other departments and GP surgeries as required.
Inputs and maintains contemporaneous data
records of admissions, transfer and discharge information on e-Care and Cerner
data systems. Arranges outpatient and ultrasound follow up appointments for
mothers and babies as required by each clinical area.
Orders and maintains stationery stocks to
include adequate supplies of patient information leaflets.
Ensures all post is dispatched in a timely
manner.
Provides typing support as required.
Professional
Responsibility
Is kind and considerate to women, their families
and visitors at all times.
At all times maintains a professional manner
that does not attract negative comment or publicity from service users.
Knows and understands the nature and limits of
the duties / role of Ward Clerk, including avoiding wasting resources, caring
for hospital property and equipment, prevention of infection and personal
protection.
Attends meetings, in-service training and
updating sessions when provided / available.
Maintains good communication with all staff.
Carries out clerical duties as are required in
each ward area or department under the supervision of qualified staff.
Has regard to the safety, privacy, dignity and
preferences of individual women and their families.
Assists women to meet their physical needs,
nutrition, rest, and sleep.
Respects the individual womans rights,
religious / cultural beliefs and practices.
Assists in maintaining a quiet, clean, tidy and
safe environment.
Maintains good liaison / relationships with
other areas within the hospital.
Job description
Job responsibilities
Please See Supporting Information For Full Job Description.
Job responsibilities
KEY
TASKS
Answers
and deal with incoming telephone calls from women, relatives, and staff
appropriately, referring to midwifery staff as appropriate.
Transports
items, e.g.: pathology specimens, drugs and health records between departments
as required.
Participates
in the rotation to all clinical areas within the Women & Children Division
to provide clerical and reception cover as required.
Follows the guidance and instructions of the
midwife-in-charge of the antenatal / postnatal ward, laboursuite or
midwifery-led birthing unit.
Receives and relays messages to trained staff as
required, including reporting of any discomfort or anxiety observed or
expressed regarding mothers or babies and their families.
Assists with the transfer of mother to other
hospitals or to the community.
Has an active role in ward security.
Clerical Responsibilities
Ensures that all case notes are maintained in
good order with investigation results filed promptly.
Communicates investigation and treatment results
to other departments and GP surgeries as required.
Inputs and maintains contemporaneous data
records of admissions, transfer and discharge information on e-Care and Cerner
data systems. Arranges outpatient and ultrasound follow up appointments for
mothers and babies as required by each clinical area.
Orders and maintains stationery stocks to
include adequate supplies of patient information leaflets.
Ensures all post is dispatched in a timely
manner.
Provides typing support as required.
Professional
Responsibility
Is kind and considerate to women, their families
and visitors at all times.
At all times maintains a professional manner
that does not attract negative comment or publicity from service users.
Knows and understands the nature and limits of
the duties / role of Ward Clerk, including avoiding wasting resources, caring
for hospital property and equipment, prevention of infection and personal
protection.
Attends meetings, in-service training and
updating sessions when provided / available.
Maintains good communication with all staff.
Carries out clerical duties as are required in
each ward area or department under the supervision of qualified staff.
Has regard to the safety, privacy, dignity and
preferences of individual women and their families.
Assists women to meet their physical needs,
nutrition, rest, and sleep.
Respects the individual womans rights,
religious / cultural beliefs and practices.
Assists in maintaining a quiet, clean, tidy and
safe environment.
Maintains good liaison / relationships with
other areas within the hospital.
Person Specification
skills and Abilities
Essential
- Ability to respond to the demands of the clinical area and report anything untoward.
- IT skills are required in the role, and the post holder must be prepared to undertake the necessary training to support this.
Personal Qualities
Essential
- Willing to start every interaction with Hello, my name is to build good working relationships and communication links with
- colleagues, patients, and their families.
- Friendly and remain calm under pressure.
- Able to work effectively in conjunction with others (patients, colleagues, families) to contribute to the delivery of high-quality healthcare and positive working relationships.
- Good interpersonal skills.
- Keen to put patient care at the heart of work to improve outcomes and service delivery.
- Motivated to deliver the highest possible standards and quality outcomes.
- Willing to be the best you can be, continually looking for ways to improve and develop.
- Professional appearance.
- Flexible approach to working hours and duties.
Experience
Desirable
- Previous work within hospital or caring environment, preferably with families, mothers, and babies.
Qualifications
Essential
- Excellent standard of written and oral English.
- Good Standard of Education and Working towards NVQ 2 qualification or equivalent.
Person Specification
skills and Abilities
Essential
- Ability to respond to the demands of the clinical area and report anything untoward.
- IT skills are required in the role, and the post holder must be prepared to undertake the necessary training to support this.
Personal Qualities
Essential
- Willing to start every interaction with Hello, my name is to build good working relationships and communication links with
- colleagues, patients, and their families.
- Friendly and remain calm under pressure.
- Able to work effectively in conjunction with others (patients, colleagues, families) to contribute to the delivery of high-quality healthcare and positive working relationships.
- Good interpersonal skills.
- Keen to put patient care at the heart of work to improve outcomes and service delivery.
- Motivated to deliver the highest possible standards and quality outcomes.
- Willing to be the best you can be, continually looking for ways to improve and develop.
- Professional appearance.
- Flexible approach to working hours and duties.
Experience
Desirable
- Previous work within hospital or caring environment, preferably with families, mothers, and babies.
Qualifications
Essential
- Excellent standard of written and oral English.
- Good Standard of Education and Working towards NVQ 2 qualification or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospitals Nhs Trust
Hardwick Lane
Bury St. Edmunds
Suffolk
IP33 2QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
