Diabetes Administrator - Band 3 - Diabetes

Job summary

The role is to provide secretarial/administration support to a multi-disciplinary team which includes, Diabetes Specialist Nurses and Dietitians. The aim of the post is to improve health outcomes for people who have a diagnosis of diabetes, and to meet the needs of the growing diabetes population across West Suffolk.

The post holder must have good organisational and communication skills and be able to work under their own initiative and follow directions. They must also be actively engaged in service development for both administrative and clinical processes to maximise efficiency and ensure a good patient experience

Main responsibilities include, managing patient bookings & waiting lists to ensure patients are provided with treatment in a timely manner, respond to queries & requests for information within set procedural guidelines. Format letters to a high standard of accuracy & visual attractiveness and devising and maintaining efficient filing, clerical & office systems.

Main duties of the job

The post holder will ensure that clinicians have sufficient administrative support to support the delivery of excellent care of patients with Diabetes across West Suffolk.

The successful candidate will be confident and competent in organising and supporting others.

They will need to ensure that all data entry for the team is accurate and completed within deadlines to ensure efficient and transparent reporting processes.

You will manage and prioritise your workload on a daily basis and deal with the competing demands of the service. This is a busy role, so the ability to multi-task is essential.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?