Floor Coordinator - Band 7 - Emergency Department

Job description

Job responsibilities

For Full Job Description Please See Supporting Information.

KEY TASKS:

Principle Objectives

Manage the overarching co-ordination of the day to day operational activity across the ENP service, Resus, Majors, Rapid Assessment, Paediatric ED and Ambulatory Care to ensure safe and timely progress of patients through Emergency Department.

Facilitate the necessary processes to ensure timely placing of patients in the appropriate specialist bed

Resolve any risk management issues promptly and feedback to the Unit Manager

Manage the nursing resource in the absence of Unit Manger

Communication and Relationship

Promote effective communication and interpersonal skills to act as link person between the departmental staff and Unit Manager, other Specialist medical staff with in the Trust, and relevant external bodies (Out of Hours GPs, St Johns Ambulance, Ambulance staff as well as the Divisional and Trust Management Teams

Use effective and efficient interpersonal skills, supporting junior staff and the wider ED team, liaising with senior staff as appropriate

Create and maintain a safe and welcoming environment for patients, visitors and staff

Network both internally and externally to promote the Emergency Department

Facilitate the necessary process issues and to include close liaison with flow management team and to support timely placing of patients in the appropriate specialist bed

Contact with: Patients, relatives, carers, Medical staff, Nursing staff, reception staff, hospital coordinators, ambulance liaison officer, security, chaplains, police, external agencies, managers and directors on call.

Planning and Organisational

Manage the overarching co-ordination of the day to day operational activity across all areas of the department, and to ensure safe and timely progression of patients through ED

Facilitate the necessary process issue to include close liaison with the Hospital Co-ordination team to support timely placing of patients in the appropriate specialist bed

Primary source of emergency department escalation in accordance with the agreed process

support staff to assess, plan, implement and evaluate the delivery of individualised patient care, using research based practice where appropriate

To act as a staffing bleep holder for Unit Manager/Matron as required

Responsibility for Policy/Service Development

Act as an efficient and effective change agent

Have the ability to be visionary in their approach to service development and modernization

Support Unit Manager and Matron by ensuring the development and implementation of clinical governance within the Division by utilisation of:

- Risk Management

- Education, training and continuous professional development

Clinical audit

Be a change agent to promote nursing/organisational practice including the design and implementation of new clinical roles to reinforce, good clinical skills in self and others

Responsibility for Financial & Physical Resources

Be aware of management of human and monetary resources of the unit and recognise the need to maintain a high quality clinical care within budgetary constraints

Ensure the appropriate use, maintenance and repair of specialised ED equipment within health and safety guidelines

Responsibility for Human Resources

Be proactive in supervising others in the delivery of individualised evidence based patient care

Supervise and support staff to assess, plan, implement and evaluate the delivery of individualised patient care, using research based practice where appropriate

Recognise stress in self and others and be aware of line management responsibilities and accountability when appropriate

Manage a team of nursing staff, undertaking PDRs and managing issues appropriately eg. Poor performance

To be responsible for personal development and education, using achievable objectives within annual Personal Development Review

Manage the nursing resource in the absence of the Unit Manager

Actively participate in selection/interviews of ED nursing/practitioner staff

Responsibility for Information Resource

Be able to critically evaluate issues and report in writing and feedback relevant information to the Unit Manager

Responsibility for Research and Development

Have the ability to be visionary in their approach to service development and modernisation

Clinical Audit

Freedom to Act

Manage the overarching coordination of the day to day operational activity across Majors, RATs, Paediatric ED and Ambulatory Care and ENP service to ensure safe and timely progress of patients through ED

Assume responsibility for continuing patient care acting as a role model and ambassador for department

Provide clear professional leadership as an effective role model and expert clinician

Physical Effort

Pushing trolleys, wheel chairs.

Frequent intense physical effort

Mental Effort

More than half the shifts worked will require working in a clinical environment where there is frequent requirement for concentration for long periods of the day for consultations and decision making with frequent interruptions that require a change in activity in order to respond to emergency potential needs

Emotional Effort

More than half the shifts worked will require working with patients with a wide range of physical emotional and spiritual needs. Daily response to serious life threatening or life changing conditions, Injuries and severally challenging behaviour. Demand for emergency care is unpredictable. Breaking bad news to relatives and immediate family.

Ensure accurate documentation and escalation for the department.

Act as a role model displaying effective leadership, appropriate challenge and utilising opportunities for development of both staff and service

Working Conditions

Working in an urgent care environment daily exposure of blood/body fluids/severely injured patients. Dealing with volatile patients with mental health issues, challenging behaviours, dementia, violent patients, aggressive patients, patients under influence of drugs and alcohol

Person Specification

Qualifications

Essential

• Registered Nurse.
• Degree level or equivalent or undertaking a degree or equivalent or evidence of degree or equivalent work.
• Advanced course or courses e.g ATNC, ALS, APLS.
• Transfer Training.

Desirable

• Leadership training course.

Experience

Essential

• Proven track record in shift coordination.
• Proven experience at band 6 AFC or equivalent in Emergency Care.

Desirable

• Experience in a senior role within department coordination.

Personal Qualities

Essential

• Excellent communication skills.
• Excellent Planning and Organisation skills.
• Highly motivated.
• Patient focused.
• Ability to change and develop service, others and self.
• Accurate and timely documentation with an eye for detail.

Skills & Abilities

Essential

• Knowledge of clinical governance.
• Preparation for Mentorship or relevant teaching qualification.
• Experience of training delivery.

Desirable

• Experience in change management and service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospitals Nhs Trust

Hardwick Lane

Bury St. Edmunds

Suffolk

IP33 2QZ

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)