Job summary
Are you passionate about Data Quality?
Do you want to drive improvements?
Are you focussed on improving the delivery of patient care?
If so, then this is the job for you!
At West Suffolk Hospital we have an opportunity to work as a Senior Data Quality Co-Ordinator within our Data Quality team.
The post will be 37.5 hours a week, working Monday to Friday, with a mix of home working and onsite working. Our office base is at Quince House, West Suffolk Hospital.
As a department we believe our staff are the future of the NHS. Therefore, we offer many opportunities to look at training and development, as well as regular support meetings to keep the focus on your wellbeing.
In this key post, you will provide day to day leadership and line management for our Data Quality Facilitators.
You will be responsible in supporting the execution of data quality training across the Trust and the validation of patient pathways.
You will be focussing on driving improvements across our Acute and Community teams, as well as supporting the Data Quality Manager.
Main duties of the job
This is truly an exciting opportunity if you are looking to progress your career!
This role will offer you many opportunities, so here is a brief overview of what this post includes:
- To be accountable for the management and development of staff.
- To lead and coach your team in co-ordinating a range of Data Quality projects.
- To manage and maintain our service standards for data validation.
- To effectively operate with the support of Trust policy and processes.
- To proactively find solutions through information gathering, as well as keeping in line with National data quality requirements.
- To complete auditing processes, ensuring data quality is maintained and identifying areas needing support.
- To competently analyse data to suggest action plans to drive improvement.
- To be able to engage with Trust staff and Senior Management, to push accountability and improvement.
- To support with process mapping departments within the Trust, leading to improvements in our patient work flows and pathway accuracies.
- To assist in the development of our Data Quality strategy.
Although training and support will be provided. The ideal candidate will need experience in:
- Line management
- Data Quality
- Business processes
- Projects
- Healthcare
- Engagement with people of varying levels and abilities
Interested? Then come and join our journey! We can't wait to hear from you!
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
The post holder will ensure patients and stakeholders of the Trust receive an excellent standard of customer care and administrative support.
The post holder will be accountable and responsible for the line management of identified non-clinical staff within the Data Quality team. They will be required to support the Data Quality Manager in the selection and recruitment of staff, including administering professional development reviews and annual appraisals, to motivate and ensure staff are up to date with training requirements in all areas, assisting with training when required. The post holder will also be responsible in promoting development.
The post holder will provide support/supervision at all times and be responsible for the allocation of work for identified non-clinical staff.
The post holder will be required to deputise in the absence of the Data Quality Manager.
The post holder will support the collection and accurate recording of information on all clinical systems. To proactively monitor and validate Referral to Treatment (RTT) pathways to ensure patients waiting times are accurately recorded. To maintain the Trust RTT Patient Tracker List (PTL), ensuring patients are placed on appropriate pathways.
The post holder will be actively involved in Trust auditing and drafting reports for analysis. When identified, to organise and deliver training to departments or individuals to ensure improvements with Data Quality within the Trust.
KEY TASKS:
- Support and System Development
- To be responsible for the validation of all Referral to Treatment pathways to ensure national and local RTT rules and access policies and guidance have been followed.
- To ensure accurate and timely data is recorded on the relevant clinical systems against the relevant pathway.
- To liaise with a variety of relevant departments to facilitate earlier bookings of appointments or tests where available to ensure breaches are reduced.
- To escalate areas where workflows are not being followed across pathways to the Data Quality Manager. To also investigate these areas to see if training needs to be provided or propose workflow changes to be implemented.
- To process map teams in order to understand workflows and analysis where improvements to streamline the service may be identified.
- To liaise with relevant operational staff groups and individuals to plan, organise and deliver relevant RTT/workflow training.
- To run regular Data Quality reports to ensure staff within the team are working on up-to-date lists and to see if training implemented reduces inaccuracies in the data.
- To produce and present reports and statistics including complex information from multiple data sources and components including SPC, trend analysis and focussed action plans to drive improvement.
- To collate, analyse and interpret data to share with external organisations including the local ICB, NHS E and others as appropriate.
- To prepare reports for analysis following completion of the monthly audit programme using a range of tools including Excel and PowerBI.
- To communicate audit reporting to staff to provide awareness of the implications in relation to activity data, performance and effectiveness.
- To develop Standard Operating Procedures and ensure workflows are in line with Trust Policies.
- To participate in projects as directed by the Data Quality Manager.
- To be a point of contact for Business Continuity purposes. This may include supporting the Data Quality Manager in assessing Business Impact Analysis in order to identify Business Continuity plans.
- Leadership & Change Management
- To assign weekly worklists and provide training to the team on how to complete specific lists. Complete regular data quality audits and feedback the outcomes as appropriate to the Data Quality Manager.
- To delegate and ensure time critical tasks are completed by their deadlines or escalate to the Data Quality manager if support is required.
- Use specialist knowledge of trust systems and workflows to identify areas of data quality that require improvement and work with the appropriate staff to make improvements.
- Support the introduction of new systems and collate and feedback development of, and changes to, existing systems.
- To line manage and support the Data Quality team in line with trust policies and procedures, including authorising leave requests.
- To undertake supervisions, appraisals, staff training and development as applicable. Monitoring mandatory training for the Data Quality staff as delegated.
- To report sickness for identified staff and arrange sickness reviews and support plans in line with Trust policy.
- To lead and co-ordinate regular designated meetings. Ensuring staff are informed of organisational objectives and updated with service developments. To ensure actions are completed, and issues are escalated to the Data Quality Manager where appropriate.
- Responsible for carrying out detailed induction to new and temporary staff.
- Education & Training
- To use workflow knowledge to support planning and delivery of delivered alongside the Data Quality Manager.
- Using knowledge of national and local guidance, support the RTT and e-Care training programmes, including delivery of training to individuals and groups as required. Including the production of training materials as appropriate.
- To support the Data Quality team by feeding back themes from audits, supporting staff where extra training is required and delivering training as needed.
- To keep up to date with national and local policy changes, including patient access policies and RTT wait time rules.
- To be responsible for own personal development, including support the Data Quality Manager in the development of the Data Quality Team.
- Professional Conduct and Professional Development
- Develop and maintain own professional knowledge and skills through learning.
- Deputise for Data Quality Manager in their absence as appropriate.
- Attend and contribute to all internal and external meetings as relevant to the post.
- To ensure health and safety issues around the Trust buildings are monitored and reported to the appropriate departments.
- To undertake any other appropriate tasks as requested by the Data Quality Manager to meet the needs of the service.
Job description
Job responsibilities
The post holder will ensure patients and stakeholders of the Trust receive an excellent standard of customer care and administrative support.
The post holder will be accountable and responsible for the line management of identified non-clinical staff within the Data Quality team. They will be required to support the Data Quality Manager in the selection and recruitment of staff, including administering professional development reviews and annual appraisals, to motivate and ensure staff are up to date with training requirements in all areas, assisting with training when required. The post holder will also be responsible in promoting development.
The post holder will provide support/supervision at all times and be responsible for the allocation of work for identified non-clinical staff.
The post holder will be required to deputise in the absence of the Data Quality Manager.
The post holder will support the collection and accurate recording of information on all clinical systems. To proactively monitor and validate Referral to Treatment (RTT) pathways to ensure patients waiting times are accurately recorded. To maintain the Trust RTT Patient Tracker List (PTL), ensuring patients are placed on appropriate pathways.
The post holder will be actively involved in Trust auditing and drafting reports for analysis. When identified, to organise and deliver training to departments or individuals to ensure improvements with Data Quality within the Trust.
KEY TASKS:
- Support and System Development
- To be responsible for the validation of all Referral to Treatment pathways to ensure national and local RTT rules and access policies and guidance have been followed.
- To ensure accurate and timely data is recorded on the relevant clinical systems against the relevant pathway.
- To liaise with a variety of relevant departments to facilitate earlier bookings of appointments or tests where available to ensure breaches are reduced.
- To escalate areas where workflows are not being followed across pathways to the Data Quality Manager. To also investigate these areas to see if training needs to be provided or propose workflow changes to be implemented.
- To process map teams in order to understand workflows and analysis where improvements to streamline the service may be identified.
- To liaise with relevant operational staff groups and individuals to plan, organise and deliver relevant RTT/workflow training.
- To run regular Data Quality reports to ensure staff within the team are working on up-to-date lists and to see if training implemented reduces inaccuracies in the data.
- To produce and present reports and statistics including complex information from multiple data sources and components including SPC, trend analysis and focussed action plans to drive improvement.
- To collate, analyse and interpret data to share with external organisations including the local ICB, NHS E and others as appropriate.
- To prepare reports for analysis following completion of the monthly audit programme using a range of tools including Excel and PowerBI.
- To communicate audit reporting to staff to provide awareness of the implications in relation to activity data, performance and effectiveness.
- To develop Standard Operating Procedures and ensure workflows are in line with Trust Policies.
- To participate in projects as directed by the Data Quality Manager.
- To be a point of contact for Business Continuity purposes. This may include supporting the Data Quality Manager in assessing Business Impact Analysis in order to identify Business Continuity plans.
- Leadership & Change Management
- To assign weekly worklists and provide training to the team on how to complete specific lists. Complete regular data quality audits and feedback the outcomes as appropriate to the Data Quality Manager.
- To delegate and ensure time critical tasks are completed by their deadlines or escalate to the Data Quality manager if support is required.
- Use specialist knowledge of trust systems and workflows to identify areas of data quality that require improvement and work with the appropriate staff to make improvements.
- Support the introduction of new systems and collate and feedback development of, and changes to, existing systems.
- To line manage and support the Data Quality team in line with trust policies and procedures, including authorising leave requests.
- To undertake supervisions, appraisals, staff training and development as applicable. Monitoring mandatory training for the Data Quality staff as delegated.
- To report sickness for identified staff and arrange sickness reviews and support plans in line with Trust policy.
- To lead and co-ordinate regular designated meetings. Ensuring staff are informed of organisational objectives and updated with service developments. To ensure actions are completed, and issues are escalated to the Data Quality Manager where appropriate.
- Responsible for carrying out detailed induction to new and temporary staff.
- Education & Training
- To use workflow knowledge to support planning and delivery of delivered alongside the Data Quality Manager.
- Using knowledge of national and local guidance, support the RTT and e-Care training programmes, including delivery of training to individuals and groups as required. Including the production of training materials as appropriate.
- To support the Data Quality team by feeding back themes from audits, supporting staff where extra training is required and delivering training as needed.
- To keep up to date with national and local policy changes, including patient access policies and RTT wait time rules.
- To be responsible for own personal development, including support the Data Quality Manager in the development of the Data Quality Team.
- Professional Conduct and Professional Development
- Develop and maintain own professional knowledge and skills through learning.
- Deputise for Data Quality Manager in their absence as appropriate.
- Attend and contribute to all internal and external meetings as relevant to the post.
- To ensure health and safety issues around the Trust buildings are monitored and reported to the appropriate departments.
- To undertake any other appropriate tasks as requested by the Data Quality Manager to meet the needs of the service.
Person Specification
Education & Qualification
Essential
- Education to degree level, or equivalent NHS experience
Desirable
- NVQ in Business Administration
- NVQ in Customer Service
Experience & Knowledge
Essential
- Good working knowledge of patient administration processes in an NHS Trust
- Knowledge of GDPR
- Experience of communicating at all levels and with a variety of staff within the organisation
- Knowledge of Referral to Treatment (RTT) national guidance and definitions
- Patient Administration System training experience
- Knowledge of Data Analysis
- Working knowledge of Microsoft IT systems and packages
- Knowledge of maintaining/ administering admin/and reviewing systems
- Experience of data validation
Desirable
- Experience of managing/supervising staff
- Use of Cerner's PAS
- Experience of undertaking regular audits
- Knowledge of relevant national guidance and NHS data definitions
- Involvement in implementation of change projects
- Experience with Business Intelligence tools such as SPC (Statistical Process Control) charts.
- Experience of leading and co-ordinating meetings.
Skills & Abilities
Essential
- Excellent inter-personal and communication skills within a range of situations
- Ability to analyse data to determine trends
- Systematic in approach to problem solving.
- Able to manage a varied workload, prioritise effectively and to work with minimum supervision
- Ability to work to deadlines
- Ability to resolve problems effectively
- Experience in motivating staff and performance management.
- Clear leadership skills
- Report writing.
Desirable
- Experience of process mapping to identify training needs and improving quality of care
- Experience in implementing change
Personal qualitites
Essential
- Good time management
- Attentive to detail and accuracy
- Able to manage a varied workload and to prioritise effectively
- Confident, highly motivated, and able to use own initiative
- Ability to cope with new and changing demands
- Able to work proactively on own initiative without supervision.
- Able to work as part of a team.
- Able to work flexibly and creatively to meet the needs of services within Trust structure.
- Able to demonstrate problem solving skills
- Willingness to share experience and knowledge with others as appropriate
Person Specification
Education & Qualification
Essential
- Education to degree level, or equivalent NHS experience
Desirable
- NVQ in Business Administration
- NVQ in Customer Service
Experience & Knowledge
Essential
- Good working knowledge of patient administration processes in an NHS Trust
- Knowledge of GDPR
- Experience of communicating at all levels and with a variety of staff within the organisation
- Knowledge of Referral to Treatment (RTT) national guidance and definitions
- Patient Administration System training experience
- Knowledge of Data Analysis
- Working knowledge of Microsoft IT systems and packages
- Knowledge of maintaining/ administering admin/and reviewing systems
- Experience of data validation
Desirable
- Experience of managing/supervising staff
- Use of Cerner's PAS
- Experience of undertaking regular audits
- Knowledge of relevant national guidance and NHS data definitions
- Involvement in implementation of change projects
- Experience with Business Intelligence tools such as SPC (Statistical Process Control) charts.
- Experience of leading and co-ordinating meetings.
Skills & Abilities
Essential
- Excellent inter-personal and communication skills within a range of situations
- Ability to analyse data to determine trends
- Systematic in approach to problem solving.
- Able to manage a varied workload, prioritise effectively and to work with minimum supervision
- Ability to work to deadlines
- Ability to resolve problems effectively
- Experience in motivating staff and performance management.
- Clear leadership skills
- Report writing.
Desirable
- Experience of process mapping to identify training needs and improving quality of care
- Experience in implementing change
Personal qualitites
Essential
- Good time management
- Attentive to detail and accuracy
- Able to manage a varied workload and to prioritise effectively
- Confident, highly motivated, and able to use own initiative
- Ability to cope with new and changing demands
- Able to work proactively on own initiative without supervision.
- Able to work as part of a team.
- Able to work flexibly and creatively to meet the needs of services within Trust structure.
- Able to demonstrate problem solving skills
- Willingness to share experience and knowledge with others as appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
