Job summary
Could you help West Suffolk Hospital to deliver the best quality and safest care to our local community?
Phlebotomy Supervisor - Band 3 - Pathology Phlebotomy
37.5 Hours - Permanent
If you are passionate about patient care and would like to work in a busy, dynamic environment, then the role of Phlebotomy Supervisor may be for you. Our team of Phlebotomists take blood samples from inpatients at West Suffolk Hospital and from outpatients at both WSH and Sudbury Community Health Centre this will in the future cover other areas. The inpatient service is provided over 7 days a week, whilst for outpatients the service is weekdays plus Saturday mornings at WSH.
The successful candidate will need to have good problem-solving skills and be able to work under pressure. You would be required to supervise the day to day running of the department ensuring that staff are allocated to support the service in a timely manner and additional tasks such as assist with recruitment and rosters, and the phlebotomy management team in overall service delivery.
Good communication skills and the ability to communicate at all levels are essential to this role as is a comprehensive working knowledge of all phlebotomy procedures. The ability to manage the service demands and future changes is an essential part of this role.
Main duties of the job
The successful candidate will need to be:
- caring and passionate
- well organised
- ambitious and self-motivated
- a team player
And to uphold the organisation's First Trust Values:
- Fairness - We value fairness and treat each other appropriately and justly.
- Inclusivity We are inclusive, appreciating the diversity and unique contribution everyone brings to the organisation.
- Respect We respect and are kind to one another and to patients.
- Safety We put safety first for patients and staff.
- Teamwork We work and communicate as a team.
The post will involve working between sites to cover as and when required.
If you would like to help us, put patients first or for further information, please contact Shan Barnes, Phlebotomy Manager on 01284 712767
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Job summary
- To be part of the team responsible for the collection of blood samples by venepuncture or finger prick, from patients served by West Suffolk NHS Foundation Trust.
- To represent the West Suffolk Hospital Pathology Department and assist the department in achieving its Quality Policy including feedback on the needs of users.
- Communication with all patients of varying needs.
- Accurate identification of patient and labelling of samples.
- Requirement to perform phlebotomy duties at various locations to support the development of the phlebotomy service.
- Maintains records in relation to activities carried out.
- To cover the duties of other Phlebotomists on all sites, when on leave, or in the event of illness.
- To deputise for the Phlebotomy Manager.
- Flexible working approach to hours and duties which may include an extended working day and participation in the delivery of a 7 days per week service.
- The work of the service brings staff into constant contact with human body fluids, tissues and hazardous chemicals. This may include blood, pus, urine, faeces, and respiratory secretions.
Job responsibilities
Technical and scientific
- Perform phlebotomy activities accurately and efficiently.
- Accurate identification of patient and labelling of samples according to standard procedures.
- Ensure that correct pre and post-test requirements have been observed by the patient.
- Responsible for data entry on to the computer system. Make judgements in accordance with policies and procedures to identify action and report anomalies.
- Ensure the correct handling, storage and appropriate delivery of samples to laboratory
- Participate in the day to day management of stock control and usage to ensure efficient use where appropriate.
- Assist in the introduction of new processes and systems.
- Maintain a clean and safe working environment.
- Use equipment in a safe manner and report any equipment faults to a more senior member of staff.
- Participate in collection of samples for Research and Development, clinical trials and equipment testing.
Communication
- Communicate effectively with patients, carers, colleagues and clinicians.
- Undertake Pathology reception duties when required. These include receiving visitors to the wider department, service engineers and printing ICE request forms as necessary.
Information Resources
- Ensure adequate identification criteria, appropriate and accurate data entry
- To ensure patient confidentiality and conformance to Data Protection Act and Caldicott Guidelines.
- Be able to use Laboratory Information system, email, internet and automated operating systems, and other software packages as required.
Quality/Governance/Risk Management
- Follow policies and procedures ensuring that the use of Q-Pulse quality management system of the Trust is complied with where appropriate.
- Comment on proposals for change to appropriate policies and Standard Operating Procedures within own area.
- Assist in audits and where appropriate, propose service improvements within own area.
- Complete Datix incident forms where appropriate.
Education, Training and Development
- To train staff from both within and outside the Trust to perform phlebotomy.
- Support less experienced and other staff where required and demonstrates own work.
- Participates in appraisal process in line with current policies.
- Responsible for personal education, training and competencies.
Other Duties and Additional Responsibilities
The post-holder will be expected to participate in the delivery of specific duties and/or specialised responsibilities in line with the banding of the post. These responsibilities will be agreed with the post holder, will be subject to regular review and may be amended at any time with the post holders agreement.
Job description
Job responsibilities
Job summary
- To be part of the team responsible for the collection of blood samples by venepuncture or finger prick, from patients served by West Suffolk NHS Foundation Trust.
- To represent the West Suffolk Hospital Pathology Department and assist the department in achieving its Quality Policy including feedback on the needs of users.
- Communication with all patients of varying needs.
- Accurate identification of patient and labelling of samples.
- Requirement to perform phlebotomy duties at various locations to support the development of the phlebotomy service.
- Maintains records in relation to activities carried out.
- To cover the duties of other Phlebotomists on all sites, when on leave, or in the event of illness.
- To deputise for the Phlebotomy Manager.
- Flexible working approach to hours and duties which may include an extended working day and participation in the delivery of a 7 days per week service.
- The work of the service brings staff into constant contact with human body fluids, tissues and hazardous chemicals. This may include blood, pus, urine, faeces, and respiratory secretions.
Job responsibilities
Technical and scientific
- Perform phlebotomy activities accurately and efficiently.
- Accurate identification of patient and labelling of samples according to standard procedures.
- Ensure that correct pre and post-test requirements have been observed by the patient.
- Responsible for data entry on to the computer system. Make judgements in accordance with policies and procedures to identify action and report anomalies.
- Ensure the correct handling, storage and appropriate delivery of samples to laboratory
- Participate in the day to day management of stock control and usage to ensure efficient use where appropriate.
- Assist in the introduction of new processes and systems.
- Maintain a clean and safe working environment.
- Use equipment in a safe manner and report any equipment faults to a more senior member of staff.
- Participate in collection of samples for Research and Development, clinical trials and equipment testing.
Communication
- Communicate effectively with patients, carers, colleagues and clinicians.
- Undertake Pathology reception duties when required. These include receiving visitors to the wider department, service engineers and printing ICE request forms as necessary.
Information Resources
- Ensure adequate identification criteria, appropriate and accurate data entry
- To ensure patient confidentiality and conformance to Data Protection Act and Caldicott Guidelines.
- Be able to use Laboratory Information system, email, internet and automated operating systems, and other software packages as required.
Quality/Governance/Risk Management
- Follow policies and procedures ensuring that the use of Q-Pulse quality management system of the Trust is complied with where appropriate.
- Comment on proposals for change to appropriate policies and Standard Operating Procedures within own area.
- Assist in audits and where appropriate, propose service improvements within own area.
- Complete Datix incident forms where appropriate.
Education, Training and Development
- To train staff from both within and outside the Trust to perform phlebotomy.
- Support less experienced and other staff where required and demonstrates own work.
- Participates in appraisal process in line with current policies.
- Responsible for personal education, training and competencies.
Other Duties and Additional Responsibilities
The post-holder will be expected to participate in the delivery of specific duties and/or specialised responsibilities in line with the banding of the post. These responsibilities will be agreed with the post holder, will be subject to regular review and may be amended at any time with the post holders agreement.
Person Specification
Education & Qualification
Essential
- oGCSE's (or equivalent) in Maths, English and Science
- oPhlebotomy training course or equivalent
- oWilling to work towards NVQ3 or equivalent knowledge
Desirable
Experience & Knowledge
Essential
- oExperience of taking blood.
- oExperience of working in a hospital environment.
- oExperience of team working.
- oExperience of working under pressure.
- oExperience of working/communicating with the general public.
- oKnowledge of workplace Health and Safety and risks at work.
- oUnderstands the importance of patient confidentiality.
- oAn awareness of the need to keep the clinical environment safe and clean.
- oKnowledge of medical terminology
- oKnowledge of the Data Protection Act.
Desirable
- oKnowledge of Pathology IT systems.
Skills & Abilities
Essential
- oExcellent phlebotomy skills.
- oAbility to train staff of any grade to perform phlebotomy.
- oExcellent interpersonal skills with an ability to reassure patients and explain information as necessary.
- oAbility to communicate with a range of different people including service users and members of the multidisciplinary team.
- oThe ability to mentor new and less experienced staff on a regular basis.
- oAble to provide patients with an environment that supports privacy and dignity.
Desirable
- oWritten communication skills.
Personal Qualities
Essential
- oA genuine interest in caring.
- oAbility to work well within a team.
- oAbility to work well alone using initiative and organisational skills.
- oAbility to gain an awareness of laboratory health and safety issues and work responsibly according to Trust and departmental policies and procedures.
- oSupports patient equality and diversity.
- oAble to deal with challenging situations.
- oFlexible working approach to hours and duties.
- oAble to work well within a busy and challenging environment.
- oOccupational health clearance to meet the needs of the role
Person Specification
Education & Qualification
Essential
- oGCSE's (or equivalent) in Maths, English and Science
- oPhlebotomy training course or equivalent
- oWilling to work towards NVQ3 or equivalent knowledge
Desirable
Experience & Knowledge
Essential
- oExperience of taking blood.
- oExperience of working in a hospital environment.
- oExperience of team working.
- oExperience of working under pressure.
- oExperience of working/communicating with the general public.
- oKnowledge of workplace Health and Safety and risks at work.
- oUnderstands the importance of patient confidentiality.
- oAn awareness of the need to keep the clinical environment safe and clean.
- oKnowledge of medical terminology
- oKnowledge of the Data Protection Act.
Desirable
- oKnowledge of Pathology IT systems.
Skills & Abilities
Essential
- oExcellent phlebotomy skills.
- oAbility to train staff of any grade to perform phlebotomy.
- oExcellent interpersonal skills with an ability to reassure patients and explain information as necessary.
- oAbility to communicate with a range of different people including service users and members of the multidisciplinary team.
- oThe ability to mentor new and less experienced staff on a regular basis.
- oAble to provide patients with an environment that supports privacy and dignity.
Desirable
- oWritten communication skills.
Personal Qualities
Essential
- oA genuine interest in caring.
- oAbility to work well within a team.
- oAbility to work well alone using initiative and organisational skills.
- oAbility to gain an awareness of laboratory health and safety issues and work responsibly according to Trust and departmental policies and procedures.
- oSupports patient equality and diversity.
- oAble to deal with challenging situations.
- oFlexible working approach to hours and duties.
- oAble to work well within a busy and challenging environment.
- oOccupational health clearance to meet the needs of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
