Job summary
We are looking for an enthusiastic, organised and people-focused Business Support Officer to join the Division of Medicine. This is a key leadership and coordination role supporting our outpatient services across Dermatology, Department of Medicine and Pathology. You will play an important part in maintaining excellent patient experience, ensuring our reception areas are well-managed, and supporting the smooth running of operational services.
This is an ideal opportunity for someone who enjoys working in a fast-paced environment, supporting teams, solving problems, and contributing to high-quality patient care.
Main duties of the job
In this role, you will:
- Provide day-to-day leadership to reception teams, ensuring a consistent and professional 'front-of-house' service.
- Manage rotas, annual leave, unplanned absence and staffing cover across multiple outpatient areas.
- Undertake line-management responsibilities including appraisals, supervision and supporting staff wellbeing.
- Ensure timely and accurate appointment outcome processing and patient pathway administration.
- Support operational teams by responding to queries, resolving issues, and escalating concerns appropriately.
- Maintain service efficiency and contribute to meeting key performance standards such as RTT and Cancer Waiting Times.
- Collaborate closely with the Business Support Manager and Divisional Operational Manager to maintain service stability and drive improvements.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Job description
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Person Specification
Education and Qualifications
Essential
- 5 GCSE's Grade A*-C including English and Maths, or equivalent
- IT Literate to include Microsoft Outlook and Excel
Knowledge and Experience
Essential
- Knowledge of dealing with staff of all levels within a large organisation
- Excellent IT skills with a working knowledge of Microsoft IT applications
- Experience of working in a complex environment with competing service demands
- Ability to develop productive working relationships
- Proven ability to meet tight deadlines, manage multiple workloads and work under pressure
- Self-starter with a proactive and flexible approach
Desirable
- Administration experience within an NHS setting
Skills and Knowledge
Essential
- Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Excellent communication skills and the ability to interact professionally with patients and the wider multi-disciplinary team
- Good interpersonal skills with the ability to be supportive of other team members
- Ability to work autonomously and as part of a team
- Excellent keyboard skills with the ability to accurately input data
- Ability to identify problems and resolve
- Ability to understand and analyse data
- Accurate document presentation and attention detail
- Ability to work flexibly to meet service need
Person Specification
Education and Qualifications
Essential
- 5 GCSE's Grade A*-C including English and Maths, or equivalent
- IT Literate to include Microsoft Outlook and Excel
Knowledge and Experience
Essential
- Knowledge of dealing with staff of all levels within a large organisation
- Excellent IT skills with a working knowledge of Microsoft IT applications
- Experience of working in a complex environment with competing service demands
- Ability to develop productive working relationships
- Proven ability to meet tight deadlines, manage multiple workloads and work under pressure
- Self-starter with a proactive and flexible approach
Desirable
- Administration experience within an NHS setting
Skills and Knowledge
Essential
- Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Excellent communication skills and the ability to interact professionally with patients and the wider multi-disciplinary team
- Good interpersonal skills with the ability to be supportive of other team members
- Ability to work autonomously and as part of a team
- Excellent keyboard skills with the ability to accurately input data
- Ability to identify problems and resolve
- Ability to understand and analyse data
- Accurate document presentation and attention detail
- Ability to work flexibly to meet service need
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
