Access Officer

Job description

Job responsibilities

• Responsible for ensuring all requests for Access to Health Records are dealt with in an efficient and timely manner within set timescales.
• Ensure that all processes are compliant with relevant legislation and guidelines, particularly the Data (Use and Access) Act 2025, General Data Protection Regulation May 2018, Access to Health Records Act 1990 and NHS Confidentiality Code of Practice. Respond to requests for access to patient information from external and internal sources, prioritising requests and ensuring they are dealt with effectively within appropriate timescales as required by relevant legislations and codes of practice.
• Respond to requests for access to patient information from external and internal sources, prioritising requests and ensuring they are dealt with effectively within appropriate timescales as required by relevant legislations and codes of practice.
• Ensure all telephone enquiries are dealt with in an efficient and confidential manner.
• Responsible for processing all associated documentation regarding appropriateness of requests, photocopying, consents and identification checks ensuring that processes are consistent, transparent and legally compliant.
• Use the trusts patient administration systems to locate and track health records for the purposes of administrating requests for access to patient health records.
• Responsible for ensuring mechanisms are in place to retrieve records, copy records and to liaise with multi-disciplinary staff where the need arises regarding disclosure.
• Follow appropriate Trust procedures for obtaining authorisation for the release of patient information, either through relevant clinician, or Health Records Manager/ Information Governance Manager/Caldicott Guardian.
• Responsible for accurately recording all requests onto the Trust Subject Access Database, in a timely manner.

Person Specification

Education and Qualifications

Essential

• Good level of education
• Knowledge of Excel and Word

Knowledge and Experience

Essential

• Experience of administration
• Experience of working with patient health records
• Excellent communication, negotiation and mediation skills

Desirable

• IPM experience
• Knowledge of the Data Protection Act/GDPR 2018

Skills

Essential

• Work to a high level of concentration and accuracy
• Able to prioritise effectively and under own initiative
• Able to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Gorleston

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)