James Paget University Hospitals NHS Foundation Trust

Administration Support Secretary

The closing date is 26 February 2026

Job summary

We have an exciting opportunity for a Band 3 Administration Support Secretary to join our friendly Palliative Care Team within the Division of Medicine.

This role is ideal for a candidate who is compassionate and would like to make a positive difference to patient experience. Whilst not a hands on patient role this position enables the post holder to speak with patients on a daily basis and improve hospital waiting times by working effectively and efficiently.

Main duties of the job

The Administration Support Secretary role within our Palliative Care team is a varied, meaningful, and highly rewarding position, working as part of a compassionate and supportive multidisciplinary service. You will provide day-to-day administrative support to allocated clinicians and also contribute to wider team tasks that help ensure the smooth and sensitive delivery of patient care.

A high standard of typing and accuracy is essential, as much of the work involves preparing clinical correspondence and handling information that requires care, attention, and confidentiality. Equally important is a willingness to continue developing your skills and competencies within a specialist environment.

We are looking for someone who is organised, reliable, and able to balance competing priorities while maintaining a calm and professional approach. You should be comfortable working independently as well as collaboratively within a close-knit team. While previous experience in a medical or palliative-care setting is beneficial, it is not essential. Full training and ongoing support will be provided for candidates who demonstrate the right skills, values, and commitment to delivering high-quality administrative support within palliative care.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Date posted

12 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

177-EMER-7784133

Job locations

James Paget University Hospital

Lowestoft Road

Gorleston-on-sea, Great Yarmouth

NR31 6LA

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Education and Qualifications

Essential

Any formal secretarial/administration qualification or equivalent experience

Knowledge and Experience

Essential

Office administration
Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel

Desirable

Knowledge of medical terminology
Previous caring role

Skills and Knowledge

Essential

Administration, organisational and computer skills
Able to get on well with people
Good interpersonal skills, discernment and sensitivity
Ability to prioritise
Ability to work on own initiative, prioritise work and consistently meet deadlines
Ability to accurately keep records and collect data
Ability to handle sensitive information without compromising confidentiality or Trust

Desirable

Previous experience of data collection entry, collating and reporting
Accurate minute/note taking
Problem solving

Person Specification

Education and Qualifications

Essential

Any formal secretarial/administration qualification or equivalent experience

Knowledge and Experience

Essential

Office administration
Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel

Desirable

Knowledge of medical terminology
Previous caring role

Skills and Knowledge

Essential

Administration, organisational and computer skills
Able to get on well with people
Good interpersonal skills, discernment and sensitivity
Ability to prioritise
Ability to work on own initiative, prioritise work and consistently meet deadlines
Ability to accurately keep records and collect data
Ability to handle sensitive information without compromising confidentiality or Trust

Desirable

Previous experience of data collection entry, collating and reporting
Accurate minute/note taking
Problem solving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Gorleston-on-sea, Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Gorleston-on-sea, Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)