James Paget University Hospitals NHS Foundation Trust

Ward Clerk

The closing date is 08 February 2026

Job summary

A position has arisen within the Day Care Unit for a Ward Clerk. The role will be for 15 hours per week over 2 days. The successfully candidate must be willing to be flexible to support annual leave across the team when needed.

The role is to provide a full reception service to the Day Care Unit and support the nursing team. To greet patients on arrival to the unit, answer telephone queries and ensure all patient information, referrals and appointments are appropriately processed within Trust guidelines.

The candidate will offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values and Behaviours.

Main duties of the job

As a Receptionist you will provide the first point of contact for patients, relatives and carers arriving for their procedures, presenting a professional, calm and confident manner in line with the Trust's Values and Behaviours.

You will provide a full reception service to the Day care unit including, but not limited to:

Working knowledge of IPM.

Greet patients arriving to the DCU for procedures.

Supporting clinical staff and ensuring patient documentation is readily available.

Ensuring patients' admission and discharge times are electronically captured and follow up appointments requested.

Prepare notes and keep admission diary up to date.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Date posted

26 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

177-ELEC-7695674

Job locations

James Paget University Hospital

Lowestoft Road

Gorleston, Great Yarmouth

NR31 6LA

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Experience

Essential

Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs
Accurate document presentation and attention to detail
Ability to maintain professional behaviour at all times
Ability to adapt to different working practices and areas of work

Experience and Knowledge

Essential

Basic knowledge of the ward clerk role
Knowledge of the importance of confidentiality and data protection issues in a healthcare environment

Desirable

Experience of working with the general public
Experience of working with clinical teams
Experience of working with NHS IT systems
Knowledge of medical terminology

Skills

Essential

Ability to demonstrate an interest in the role
Good keyboard/IT skills with the ability to accurately input data
Good literacy and numeracy skills
Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
Ability to work in a pressurised working environment with frequent interruptions
Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
Ability to work on own initiative and as part of a multi-disciplinary team

Person Specification

Experience

Essential

Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs
Accurate document presentation and attention to detail
Ability to maintain professional behaviour at all times
Ability to adapt to different working practices and areas of work

Experience and Knowledge

Essential

Basic knowledge of the ward clerk role
Knowledge of the importance of confidentiality and data protection issues in a healthcare environment

Desirable

Experience of working with the general public
Experience of working with clinical teams
Experience of working with NHS IT systems
Knowledge of medical terminology

Skills

Essential

Ability to demonstrate an interest in the role
Good keyboard/IT skills with the ability to accurately input data
Good literacy and numeracy skills
Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
Ability to work in a pressurised working environment with frequent interruptions
Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
Ability to work on own initiative and as part of a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Gorleston, Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Gorleston, Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)