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James Paget University Hospitals NHS Foundation Trust

Case Manager

The closing date is 30 January 2026

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Job summary

As a Case Manager on Ward 4, you play a pivotal role in coordinating patient care across complex specialties including Neurology, Rheumatology, Renal Medicine, and General Internal Medicine. This position involves working closely with multidisciplinary teams to ensure safe, efficient, and patient-centred discharge planning.

Key responsibilities include:

  • Acting as the primary point of contact for patients, families, and healthcare professionals regarding discharge and care transitions.
  • Assessing patient needs and developing tailored discharge plans that align with clinical recommendations and community resources.
  • Liaising with internal teams and external agencies to facilitate timely referrals and continuity of care.
  • Monitoring progress, addressing barriers to discharge, and escalating issues where necessary to maintain patient flow.
  • Supporting quality improvement initiatives and compliance with hospital policies and national standards.

This role requires excellent organisational skills, strong communication, and the ability to manage complex cases in a fast-paced environment. You will contribute significantly to improving patient outcomes and enhancing the overall experience of care.

Main duties of the job

Main Duties of the Case Manager - Ward 4 (Neuro/Rheum/Renal & GIM)

  • Coordinate patient flow and discharge planning for complex cases across Neurology, Rheumatology, Renal, and General Internal Medicine specialties.
  • Use OPTICA to monitor patient status, track discharge readiness, and update care plans in real time.
  • Maintain and update the Ward Board daily to ensure accurate visibility of patient progress and discharge priorities for the multidisciplinary team.
  • Act as the key liaison between patients, families, clinical teams, and external agencies to facilitate safe and timely discharge.
  • Identify and address barriers to discharge, escalating issues where necessary to maintain patient flow and meet hospital targets.
  • Arrange referrals and community support services, ensuring continuity of care post-discharge.
  • Participate in board rounds and multidisciplinary meetings, providing updates and supporting decision-making.
  • Contribute to quality improvement initiatives, ensuring compliance with hospital policies and national standards.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Details

Date posted

16 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

177-CORP-7711390

Job locations

James Paget university hospital

Lowestoft road

Gorelston

NR31 9YH


Job description

Job responsibilities

Coordinate patient flow and discharge planning for complex cases across Neurology, Rheumatology, Renal, and General Internal Medicine specialties. Utilise OPTICA to monitor patient status, update discharge readiness, and maintain accurate electronic records. Update and manage the Ward Board daily to ensure visibility of patient progress and discharge priorities for the multidisciplinary team. Act as the primary liaison between patients, families, clinical teams, and external agencies to facilitate safe and timely discharge. Identify and resolve barriers to discharge, escalating issues where necessary to maintain patient flow and meet hospital targets. Arrange referrals and community support services, ensuring continuity of care post-discharge. Participate in board rounds and multidisciplinary meetings, providing updates and supporting decision-making. Ensure compliance with hospital policies and national standards, contributing to quality improvement initiatives. Maintain accurate documentation and communicate effectively with all stakeholders to support patient-centred care.

Job description

Job responsibilities

Coordinate patient flow and discharge planning for complex cases across Neurology, Rheumatology, Renal, and General Internal Medicine specialties. Utilise OPTICA to monitor patient status, update discharge readiness, and maintain accurate electronic records. Update and manage the Ward Board daily to ensure visibility of patient progress and discharge priorities for the multidisciplinary team. Act as the primary liaison between patients, families, clinical teams, and external agencies to facilitate safe and timely discharge. Identify and resolve barriers to discharge, escalating issues where necessary to maintain patient flow and meet hospital targets. Arrange referrals and community support services, ensuring continuity of care post-discharge. Participate in board rounds and multidisciplinary meetings, providing updates and supporting decision-making. Ensure compliance with hospital policies and national standards, contributing to quality improvement initiatives. Maintain accurate documentation and communicate effectively with all stakeholders to support patient-centred care.

Person Specification

short listing

Essential

  • GCSE grade C or above (or equivalent) in English and Maths

Desirable

  • IT Qualification

short listing

Essential

  • Ability to demonstrate a working knowledge of current NHS guidelines/targets/initiative relating to patient flow

Desirable

  • Ability to demonstrate an interest and enthusiasm in the Case Manager role

Short listing

Essential

  • Ability to work flexibly to meet the needs of the service

Desirable

  • Excellent communication skills and the ability to interact appropriately with patients, relatives and multi -disciplinary team.
Person Specification

short listing

Essential

  • GCSE grade C or above (or equivalent) in English and Maths

Desirable

  • IT Qualification

short listing

Essential

  • Ability to demonstrate a working knowledge of current NHS guidelines/targets/initiative relating to patient flow

Desirable

  • Ability to demonstrate an interest and enthusiasm in the Case Manager role

Short listing

Essential

  • Ability to work flexibly to meet the needs of the service

Desirable

  • Excellent communication skills and the ability to interact appropriately with patients, relatives and multi -disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget university hospital

Lowestoft road

Gorelston

NR31 9YH


Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget university hospital

Lowestoft road

Gorelston

NR31 9YH


Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy business manager Patient flow

Christopher sylvester

christopher.sylvester@jpaget.nhs.uk

01493453944

Details

Date posted

16 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

177-CORP-7711390

Job locations

James Paget university hospital

Lowestoft road

Gorelston

NR31 9YH


Supporting documents

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