Job summary
We are looking for an organised, efficient, and proactive individual to join the existing booking team.
Working closely with Ophthalmology Consultants and the wider team, the post holder will ensure that patient referrals and bookings are managed efficiently, clinical information of accurately recorded and shared, service targets are met.
The ideal candidate will have a strong background in administration, excellent digital literacy and experience with patient management systems . This is a vital role in supporting the delivery of timely and effective Ophthalmic care to patients in accordance with the National 18 week Referral to Treatment (RTT) Standards and the 28 day Faster Diagnosis Standard.
Main duties of the job
To provide a booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics and cataract theatres utilised to optimum levels.
To provide a professional and efficient service to patients and service users.
To be responsible for booking, monitoring, organising and rescheduling outpatient and cataract appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Job description
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Person Specification
Education and qualifications
Essential
- 4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
- NVQ level 2/3 in Business Admin or other relevant subject
Desirable
- OCR Level 3 keyboard skills (or equivalent measurable level of skills)
Experience and knowledge
Essential
- Minimum of 1 years' experience in a similar administrative role with a proven track record of achievement
- Experience of supervising/training junior administrative staff
- Excellent IT skills with a working knowledge of Microsoft IT applications
- Demonstrable experience of working with Excel spreadsheets and reports
- Basic knowledge of the Booking Co-ordinator role
Desirable
- Administration experience within an NHS setting
Skills, abilities and competencies
Essential
- Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Excellent communication skills and the ability to interact professionally with patients and the wider multi-disciplinary team
- Good interpersonal skills with the ability to be supportive of other team members
- Ability to work autonomously and as part of a team
- Excellent keyboard skills with the ability to accurately input data
- Ability to identify problems and resolve
Person Specification
Education and qualifications
Essential
- 4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
- NVQ level 2/3 in Business Admin or other relevant subject
Desirable
- OCR Level 3 keyboard skills (or equivalent measurable level of skills)
Experience and knowledge
Essential
- Minimum of 1 years' experience in a similar administrative role with a proven track record of achievement
- Experience of supervising/training junior administrative staff
- Excellent IT skills with a working knowledge of Microsoft IT applications
- Demonstrable experience of working with Excel spreadsheets and reports
- Basic knowledge of the Booking Co-ordinator role
Desirable
- Administration experience within an NHS setting
Skills, abilities and competencies
Essential
- Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Excellent communication skills and the ability to interact professionally with patients and the wider multi-disciplinary team
- Good interpersonal skills with the ability to be supportive of other team members
- Ability to work autonomously and as part of a team
- Excellent keyboard skills with the ability to accurately input data
- Ability to identify problems and resolve
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
