James Paget University Hospitals NHS Foundation Trust

Paediatric Clinic Co-ordinator

The closing date is 26 December 2025

Job summary

To provide a high quality administrative service, ensuring that the patient booking pathway is uncomplicated, efficient and helpful, reflecting the Trust's Code of Valued behaviours and meeting the Trust's performance objectives for outpatients.

Main duties of the job

To provide a friendly & efficient, one-stop service at all times for patient and service user enquiries (telephone and face-to face).

To be able to create and change clinic templates as requested by clinic staff and Consultants.

To be responsible for booking and organising appointments/cancellations and service redirections/rejections via Choose & Book.

To ensure all clinic outcomes are recorded following the patients appointment, adhering to trust guidelines.

To offer a telephone support service to GP Practice staff for Choose & Book, investigating any appointment queries or difficulties accessing services, and resolving these where possible.

To report Choose & Book enquiries that cannot be resolved to the Choose & Book Team.

To monitor outstanding referrals on Choose & Book and liaise with OPD Sister/Consultants to ensure these are processed within the required timescales.

To be able to cross cover for Children's OPD admin/ reception staff as required.

To liaise with Consultants, secretaries and all outpatient staff to ensure clinic scheduling is accurate.

Undertake training and personal development as appropriate to the post.

To manage and monitor the Paediatric Outpatient waiting lists.To be able to create and use spreadsheets to collect data as and when required.

To use Word, Excel & e-mail as required

To undertake any other duties as reasonably requested

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Date posted

12 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

177-ELEC-7665160

Job locations

Newberry Child Development Centre

Lowestoft Road

Gorleston

NR31 6SQ

Job description

Job responsibilities

To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep the paediatric clinics utilised to optimum levels and to provide performance data to Consultants as requested.

Job description

Job responsibilities

Person Specification

Education and qualifications

Essential

3 GCSE's grade 4 or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy
NVQ level 2/3 in business administration or equivalent experience
OCR level 3 Keyboard skills or equivalent measurable level of skills

Desirable

Minimum 1 year experience in similar administrative role with a proven track record of achievement
Administration experience within the NHS setting
Operational knowledge of IPM and the NHS e-referral system

Skills and knowledge

Essential

good organisational skills and time management skills with the ability to prioritise conflicting workloads effectively
excellent communication skills and the3 ability to interact professionally with patient and the wider multi disciplinary team.
ability to work autonomously and as part of a team

Knowledge and experience

Essential

Minimum of 1 year experience in a similar administrative role with proven track record of achievement
Administration experience within an NHS setting
excellent IT skills with a working knowledge of Microsoft IT applications

Person Specification

Education and qualifications

Essential

3 GCSE's grade 4 or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy
NVQ level 2/3 in business administration or equivalent experience
OCR level 3 Keyboard skills or equivalent measurable level of skills

Desirable

Minimum 1 year experience in similar administrative role with a proven track record of achievement
Administration experience within the NHS setting
Operational knowledge of IPM and the NHS e-referral system

Skills and knowledge

Essential

good organisational skills and time management skills with the ability to prioritise conflicting workloads effectively
excellent communication skills and the3 ability to interact professionally with patient and the wider multi disciplinary team.
ability to work autonomously and as part of a team

Knowledge and experience

Essential

Minimum of 1 year experience in a similar administrative role with proven track record of achievement
Administration experience within an NHS setting
excellent IT skills with a working knowledge of Microsoft IT applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

Newberry Child Development Centre

Lowestoft Road

Gorleston

NR31 6SQ

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

Newberry Child Development Centre

Lowestoft Road

Gorleston

NR31 6SQ

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)