Job summary
We are looking for a Theatre Receptionist on a 12 month Fixed Term Contract (with the possibility of being made permanent). Secondment opportunities are also welcome.
The role of Theatre Receptionist requires good communication skills with the ability to interact professionally at all times with the multi-disciplinary teams and visitors to the department, both in person and on the telephone.
Main duties of the job
To provide the first point of contact for operating theatres, presenting a professional, calm and confident manner in line with the Trust's Values & Behaviours.
To provide a full reception service to operating theatres.
Maintaining accurate information and patient demographics within Trust ORMIS system.
About us
We are looking to appoint a self motivated individual with good interpersonal skills and a commitment to work as a Theatre Receptionist within the department.
The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk. We are situated on the coast with several beautiful beaches and the Broads National Park on the doorstep, and we are within commuting distance of Norwich city centre.
Job description
Job responsibilities
Please see attached job description and person specification for a more detailed description and main responsibilities of this position.
Job description
Job responsibilities
Please see attached job description and person specification for a more detailed description and main responsibilities of this position.
Person Specification
Education and Qualifications
Essential
- 4 GCSE's grade D or above including Mathematics and English or equivalent
Desirable
- NVQ level 2 in customer care or administration experience including recent face to face working with the general public
Experience and Knowledge
Essential
- Basic knowledge of Receptionist role
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
- Experience of working with clinical teams
- Experience of working with NHS IT systems
- Knowledge of medical terminology
Skills, Abilities and Competencies
Essential
- Good keyboard/IT skills with the ability to accurately input data
- Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Ability to work in a pressurised working environment with frequent interruptions
- Good communication skills
- Accurate document presentation and attention to detail
Behavioural Qualities
Essential
- Calm and confident under pressure
- Polite and professional manner
- Ability to work with potentially distressing and/or emotional information
- Responsive communication
Person Specification
Education and Qualifications
Essential
- 4 GCSE's grade D or above including Mathematics and English or equivalent
Desirable
- NVQ level 2 in customer care or administration experience including recent face to face working with the general public
Experience and Knowledge
Essential
- Basic knowledge of Receptionist role
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
- Experience of working with clinical teams
- Experience of working with NHS IT systems
- Knowledge of medical terminology
Skills, Abilities and Competencies
Essential
- Good keyboard/IT skills with the ability to accurately input data
- Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Ability to work in a pressurised working environment with frequent interruptions
- Good communication skills
- Accurate document presentation and attention to detail
Behavioural Qualities
Essential
- Calm and confident under pressure
- Polite and professional manner
- Ability to work with potentially distressing and/or emotional information
- Responsive communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
