James Paget University Hospitals NHS Foundation Trust

Medical Secretary

The closing date is 05 December 2025

Job summary

An exciting opportunity has arisen within the Division of Medicine's Oncology team.

We are inviting applications for a Band 3 Medical Secretary to join the Oncology team for 22 hours per week on a permanent contract.

The Medical Secretary role is a highly diverse, demanding but rewarding role, working as part of a friendly, dynamic team. It is essential that the successful applicant has the ability to type to a high standard, and desire to develop and learn new skills and competencies. The Oncology Medical Secretary will provide an effective, comprehensive and confidential patient-centred clinical administration and secretarial service.

Main duties of the job

Deal efficiently and effectively with all written, telephone and face to face enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and non-clinical staff. Delivering appropriate information to the relevant team member/clinician for action, or deal with enquiries, providing confidential medical/clinical information as required.
Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Clinic typing to be transcribed in priority and date order.
On completion of each clinic, the post-holder will be required to check that future outpatient appointments and/or investigations are booked and/or requested and, if not, communicate the appropriate information to the relevant team member. Book outpatient appointments under the guidance of the clinicians.
Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Date posted

21 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

177-EMER-7584007

Job locations

James Paget University Hospital

Lowestoft Road

Great Yarmouth

NR31 6LA

Job description

Job responsibilities

Please see the Job Description and Person Specification for a more detailed description and main responsibilities of this position.

Job description

Job responsibilities

Please see the Job Description and Person Specification for a more detailed description and main responsibilities of this position.

Person Specification

Qualifications

Essential

Typing qualifications to RSA II or equivalent experience
Knowledge of medical terminology/AMSPAR qualification
Good general standard of literacy and numeracy

Experience

Essential

Previous digital/audio typing experience
Secretarial experience in a clinical environment
Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel
Working knowledge and experience of using NHS systems

Skills

Essential

Excellent verbal and written communication skills
Ability to work to tight deadlines and maintain concentration in a pressurised working environment
Demonstrate good organisational skills
Ability to work on own initiative, prioritise work and consistently meet deadlines
Customer care skills including diplomacy and sensitivity
Ability to input data accurately and efficiently
Ability to solve problems using analytical and judgemental skills
Ability to handle sensitive information without compromising confidentiality or Trust

Behavioural Qualities

Essential

Flexible approach to constantly changing work priorities
Maintain calm approach under pressure during stressful situations
Trust Values and Behaviours

Person Specification

Qualifications

Essential

Typing qualifications to RSA II or equivalent experience
Knowledge of medical terminology/AMSPAR qualification
Good general standard of literacy and numeracy

Experience

Essential

Previous digital/audio typing experience
Secretarial experience in a clinical environment
Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel
Working knowledge and experience of using NHS systems

Skills

Essential

Excellent verbal and written communication skills
Ability to work to tight deadlines and maintain concentration in a pressurised working environment
Demonstrate good organisational skills
Ability to work on own initiative, prioritise work and consistently meet deadlines
Customer care skills including diplomacy and sensitivity
Ability to input data accurately and efficiently
Ability to solve problems using analytical and judgemental skills
Ability to handle sensitive information without compromising confidentiality or Trust

Behavioural Qualities

Essential

Flexible approach to constantly changing work priorities
Maintain calm approach under pressure during stressful situations
Trust Values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)