Job summary
To provide a full reception service to outpatient clinics, ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines. The successful candidate will be based in the Sandra Chapman Centre.
To offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's values and behaviours.
Main duties of the job
1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust's Values and Behaviours.
2. To provide a full reception service to the outpatient clinic including, but not limited to:
- Maintaining accurate information and patient demographics within Trust PAS system
- Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties
- Ensuring patient's arrival and departure times are electronically captured
- Distribution, collation and inputting of clinic outcomes
- Book future appointments and recording of non-attendances
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Job description
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Person Specification
Education and Qualifications
Essential
- 4 GCSE's grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
Desirable
- NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
Knowledge and Experience
Essential
- Basic knowledge of the Receptionist role (ideally within a healthcare setting)
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
- Experience of working with the general public
- Experience of working with clinical teams
- Experience of working with NHS IT systems
- Knowledge of medical terminology
Skills and Knowledge
Essential
- Good keyboard/IT skills, along with good literacy and numeracy, to have the ability to accurately input data
- Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Ability to work in a pressurised working environment with frequent interruptions, which often involves multitasking
- Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
- Ability to work on own initiative and as part of a multi-disciplinary team
- Accurate document presentation and attention to detail
- Ability to work flexibly to meet the needs of the service including weekends/Bank Holidays as required, covering for annual leave and sickness and adapt to different working practices/areas of work
Person Specification
Education and Qualifications
Essential
- 4 GCSE's grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
Desirable
- NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
Knowledge and Experience
Essential
- Basic knowledge of the Receptionist role (ideally within a healthcare setting)
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
- Experience of working with the general public
- Experience of working with clinical teams
- Experience of working with NHS IT systems
- Knowledge of medical terminology
Skills and Knowledge
Essential
- Good keyboard/IT skills, along with good literacy and numeracy, to have the ability to accurately input data
- Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Ability to work in a pressurised working environment with frequent interruptions, which often involves multitasking
- Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
- Ability to work on own initiative and as part of a multi-disciplinary team
- Accurate document presentation and attention to detail
- Ability to work flexibly to meet the needs of the service including weekends/Bank Holidays as required, covering for annual leave and sickness and adapt to different working practices/areas of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
