Imaging Application Support

Job summary

We are seeking a skilled PACS Imaging Application Support Analyst to provide technical and functional support for our Picture Archiving and Communication System (PACS) and related imaging applications. The successful candidate will ensure the smooth operation, integration, and performance of clinical imaging systems, supporting across the organisation.In this role, you will act as the primary point of contact for PACS users, resolving system issues, managing incidents, supporting upgrades, and liaising with vendors and IT teams to maintain system reliability. You will also support imaging workflows, user training, and data integrity, contributing to the delivery of high-quality patient care.

The role is anonsite technical role, required to provide operational support to clinical services by means of bespoke IT systems and processes that the clinical and administrative teams follow as part of the imaging pathway, both within Radiology and in other imaging based areas. The role will be required to support related system changes and projects which are designed to maximise the efficiency of the clinical services, and to ensure systems are fit for purpose. There will be elements of user training to deliver, user access to maintain, and management of day to day transactions of imaging between Trusts.

Main duties of the job

The role is a full time position offering 37.5 hours per week, working onsite at the James Paget Hospital. This will be between Monday to Friday, with the requirement of flexibility of evening and weekend work as and when required. The role requires participation in an on-call system as part of a rotation.

Key Responsibilities: o Provide day-to-day support and troubleshooting for PACS and associated imaging systems.o Monitor system performance and ensure high availability of imaging applications.o Coordinate system updates, maintenance, and integration with other hospital systems (e.g., RIS, EMR).o Work closely with radiology, IT, and vendor teams to resolve complex issues.o Support end-user training, documentation, and best practice use of imaging systems.

About us

The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.

Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.

Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.

We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals.

Like all hospitals, we face a challenging future, but we are ready to make the bold decisions so that we are at the forefront of innovative working practices. Our services have to be safe and also represent value for money. Our staff will work in creative ways, using advances in technology to their full potential and to eliminate waste that adds no value to patient care.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospitals NHS Foundation Trust

Lowestoft Road

Gorleston

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

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Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospitals NHS Foundation Trust

Lowestoft Road

Gorleston

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

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