Job summary
To provide a high-quality booking/administrative service to enable the timely scheduling of chemotherapy and supportive treatment for our patients, using Trust electronic booking systems.
To ensure that the patient booking is an accurate reflection of the patient's pathway management, ensuring Trust performance objectives for outpatients are met.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate the Trust's core values and behaviours.
Main duties of the job
To schedule patients for chemotherapy and other non-SACT treatments and procedures, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets. This will be achieved by working in partnership with Consultants, Secretaries and Nurses to ensure clinics are utilised to optimum levels, and to provide performance data as requested.
To be responsible for booking, monitoring and organising appointments and cancellations via the electronic booking system for the Sandra Chapman Centre for outpatient treatment, and Ward 17 for inpatient treatments. Liaising with Secretaries and Consultants to ensure booking requests and cancellations are processed within the required timescales and report any capacity pressures to both the clinical teams and operational management.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
To schedule patients for chemotherapy and other non-SACT treatments and procedures, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets. This will be achieved by working in partnership with Consultants, Secretaries and Nurses to ensure clinics are utilised to optimum levels, and to provide performance data as requested.
To communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacy and departments within the James Paget Hospital to ensure the smooth running of appointments.
To be a role model for the Trusts values by always providing a friendly and efficient service for patients and service user enquiries received via telephone and face to face.
To be responsible for booking, monitoring and organising appointments and cancellations via the electronic booking system for the Sandra Chapman Centre for outpatient treatment, and Ward 17 for inpatient treatments. Liaising with Secretaries and Consultants to ensure booking requests and cancellations are processed within the required timescales and report any capacity pressures to both the clinical teams and operational management.
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Job description
Job responsibilities
To schedule patients for chemotherapy and other non-SACT treatments and procedures, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets. This will be achieved by working in partnership with Consultants, Secretaries and Nurses to ensure clinics are utilised to optimum levels, and to provide performance data as requested.
To communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacy and departments within the James Paget Hospital to ensure the smooth running of appointments.
To be a role model for the Trusts values by always providing a friendly and efficient service for patients and service user enquiries received via telephone and face to face.
To be responsible for booking, monitoring and organising appointments and cancellations via the electronic booking system for the Sandra Chapman Centre for outpatient treatment, and Ward 17 for inpatient treatments. Liaising with Secretaries and Consultants to ensure booking requests and cancellations are processed within the required timescales and report any capacity pressures to both the clinical teams and operational management.
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Person Specification
Education & Qualifications
Essential
- English GCSE Grade 4 / C or above (or equivalent)
- Good general standard of literacy and numeracy
- NVQ Level 3 Business Admin qualification or equivalent experience
- ECDL or equivalent
- NVQ Level 2 Customer Care or equivalent
Knowledge & Experience
Essential
- Minimum of 1 year of recent experience in a reception or coordinator role within the NHS
Desirable
- Knowledge of waiting list management
- Knowledge of electronic booking management
Skills & Knowledge
Essential
- Ability to prioritise
- Able to work under pressure
- Ability to identify and solve problems
- Accuracy and attention to detail
- Knowledge of Trust procedures and policies
- Knowledge of NHS targets
- Able to understand and analyse waiting list data accurately and identify problems.
- Knowledge of RTT pathways
- Able to work as a team, and also work independently using own initiative
- Supportive of colleagues
- Able to remain professional at all times
- Display a positive approach to organisational change
- Ability and willingness to teach others
- Polite and sympathetic telephone manner
- Excellent communication skills
- Reliable
Person Specification
Education & Qualifications
Essential
- English GCSE Grade 4 / C or above (or equivalent)
- Good general standard of literacy and numeracy
- NVQ Level 3 Business Admin qualification or equivalent experience
- ECDL or equivalent
- NVQ Level 2 Customer Care or equivalent
Knowledge & Experience
Essential
- Minimum of 1 year of recent experience in a reception or coordinator role within the NHS
Desirable
- Knowledge of waiting list management
- Knowledge of electronic booking management
Skills & Knowledge
Essential
- Ability to prioritise
- Able to work under pressure
- Ability to identify and solve problems
- Accuracy and attention to detail
- Knowledge of Trust procedures and policies
- Knowledge of NHS targets
- Able to understand and analyse waiting list data accurately and identify problems.
- Knowledge of RTT pathways
- Able to work as a team, and also work independently using own initiative
- Supportive of colleagues
- Able to remain professional at all times
- Display a positive approach to organisational change
- Ability and willingness to teach others
- Polite and sympathetic telephone manner
- Excellent communication skills
- Reliable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
