James Paget University Hospitals NHS Foundation Trust

Divisional Operations Manager

The closing date is 21 September 2025

Job summary

We want the best but, more importantly, the right people at James Paget University Hospital (JPUH). We are looking for a Leader who wants to understand and celebrate the diversity of our local patient and staff populations. Leaders who choose to see that there's always a solution to a defined problem and have the skills to coach and support the individuals and teams around them to implement change using a continuous improvement skillset and mind-set. We are looking for an ambitious and tenacious individual who has a passion for leading teams to success in the delivery of excellent quality patient care.

We have an opportunity to join our Operational Team to work as part of the Surgery, Women and Children Division.

You will be part of a team of operational managers leading a portfolio of services focusing on the strategic development, elective recovery and the quality for these services. In addition to leading these services you will have the opportunity to develop your own professional career with the support of both formal coaching and professional qualification opportunities.

Main duties of the job

Through collaboration with the speciality triumvirates coordinate and deliver high quality clinical services.- Be responsible for the delivery of effective operational performance quality standards and targets in both elective and urgent and emergency care patient pathways in line with the NHSE recovery plans and local objectives; this includes the responsibility for the planning and delivery of financial targets for each of the delegated areas of responsibility.- Leading the continuous development of a strategic service development plan in each of the areas of responsibility, linking in with Trust and System partners for their realisation.- Line management responsibilities which include responsibility for the development of team members.- Participation in the Hospital Silver On-call rota.

About us

At the JPUH we ensure our patients are central to everything we do. Our vision is to be an innovative organisation delivering compassionate and safe patient care through a well led and motivated workforce. We are a medium sized District General Hospital serving the local population of around 250,000 people.

We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as BAME, disabled and LGBTQ+ groups.

We are committed to developing you and providing a home life balance through flexible working and making reasonable adjustments where possible.

We're a 450-bed district general hospital. Through the national NHS Staff Survey, our staff value our commitment to flexible working, and feel engaged an involved in how services operate.

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£64,455 to £74,896 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

177-ELEC-7207890-A

Job locations

James Paget University Hosptial

Gorleston

NR31 6LA


Job description

Job responsibilities

For a detailed overview of the job description and main responsibilities, please refer to the attached Job Description and Person Specification.

Job description

Job responsibilities

For a detailed overview of the job description and main responsibilities, please refer to the attached Job Description and Person Specification.

Person Specification

Education and Qualifications

Essential

  • Knowledge and expertise across a number of subject areas
  • Evidence of recent professional development
  • Educated to relevant degree level or equivalent experience
  • Professional management qualification (NVQ level 4)/ or working towards postgraduate level or equivalent recent senior management experience
  • Master's degree in healthcare related subject or demonstrable ability to work at masters level

Experience and Knowledge

Essential

  • Extensive appropriate NHS management experience in an acute hospital and/or community setting
  • Detailed understanding and extensive experience of the operation of NHS services
  • Proven ability to manage financial and physical resources effectively
  • Extensive experience in the performance management and development of staff
  • Evidence of successful management of change in clinical services delivery in a complex organisation
  • Evidence of delivery of key NHS targets and commitment to on-going service improvement
  • Financial Management
  • HR knowledge and good experience of resolution of complex people management issues
  • Good understanding of IT systems, their application and potential
  • Knowledge of change/OD (systems, structural, cultural factors)

Desirable

  • Experience of managing clinical areas

Skills, abilities and competencies

Essential

  • Well-developed leadership and motivational skills
  • Capacity to operate and think laterally at Trust and operational level
  • Well-developed influencing and negotiation skills
  • Evidence of personal insight and sound judgement in situations of conflicting
  • Pressures and complex information
  • Innovative and responsive to change
  • Capacity to build and develop teams, and maintain constructive working relationships at all levels and disciplines
  • Proven track record of collaborative working with Senior Clinicians and Senior Managers

Behavioural Qualities

Essential

  • Courteous and Respectful
  • Kind and Helpful
  • Responsive Communication
  • Effective and Professional
Person Specification

Education and Qualifications

Essential

  • Knowledge and expertise across a number of subject areas
  • Evidence of recent professional development
  • Educated to relevant degree level or equivalent experience
  • Professional management qualification (NVQ level 4)/ or working towards postgraduate level or equivalent recent senior management experience
  • Master's degree in healthcare related subject or demonstrable ability to work at masters level

Experience and Knowledge

Essential

  • Extensive appropriate NHS management experience in an acute hospital and/or community setting
  • Detailed understanding and extensive experience of the operation of NHS services
  • Proven ability to manage financial and physical resources effectively
  • Extensive experience in the performance management and development of staff
  • Evidence of successful management of change in clinical services delivery in a complex organisation
  • Evidence of delivery of key NHS targets and commitment to on-going service improvement
  • Financial Management
  • HR knowledge and good experience of resolution of complex people management issues
  • Good understanding of IT systems, their application and potential
  • Knowledge of change/OD (systems, structural, cultural factors)

Desirable

  • Experience of managing clinical areas

Skills, abilities and competencies

Essential

  • Well-developed leadership and motivational skills
  • Capacity to operate and think laterally at Trust and operational level
  • Well-developed influencing and negotiation skills
  • Evidence of personal insight and sound judgement in situations of conflicting
  • Pressures and complex information
  • Innovative and responsive to change
  • Capacity to build and develop teams, and maintain constructive working relationships at all levels and disciplines
  • Proven track record of collaborative working with Senior Clinicians and Senior Managers

Behavioural Qualities

Essential

  • Courteous and Respectful
  • Kind and Helpful
  • Responsive Communication
  • Effective and Professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hosptial

Gorleston

NR31 6LA


Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)


Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hosptial

Gorleston

NR31 6LA


Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

PA to Divisional Operations Director

Maddison O'Sullivan

Maddison.O'Sullivan@jpaget.nhs.uk

01493452472

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£64,455 to £74,896 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

177-ELEC-7207890-A

Job locations

James Paget University Hosptial

Gorleston

NR31 6LA


Supporting documents

Privacy notice

James Paget University Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)