Band 3 Diagnostic Booking Coordinator
The closing date is 31 May 2025
Job summary
To oversee the waiting list and organise the issuing and booking of Clinical Measurements activity, including the associated administration. Provide and receive confidential and highly sensitive information in written, aural and verbal format, to be exchanged with patients, relatives, staff or external parties as required. To provide full administration support to identified outpatient sessions ensuring scheduling and coordinating clinic appointments within NHS DM01 targets.
Reporting to the Business Support Manager and working closely within the team of Consultants, Technicians, Secretaries and Support staff with responding to queries relating to the identified sessions and clinics. To liaise closely with the Operational Management Team to ensure Trust targets are adhered to. To work flexibly with other disciplines and external parties as required.
Please note that flexibility with regards to location will be as required by the needs of the service.
Main duties of the job
To provide a friendly and efficient service at all times for patients and service user enquiries (telephone and face to face) , adhering to the operational/customer care guidelines.
To be responsible for booking , organising and rescheduling appointments
Monitor the DM01 PTL ensuring that patients are booked via the CRIS system within the prioritised time period in line with DM01 standards.
About us
We want to attract the best people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Details
Date posted
16 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year Pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
177-EMER-7074443
Job locations
James Paget University Hospital NHS Foundation Trust
Lowestoft Road
Great Yarmouth
NR31 6LA
Employer details
Employer name
James Paget University Hospitals NHS Foundation Trust
Address
James Paget University Hospital NHS Foundation Trust
Lowestoft Road
Great Yarmouth
NR31 6LA
Employer's website
https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
James Paget University Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)