James Paget University Hospitals NHS Foundation Trust

eRoster Support Officer

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Job summary

eRoster Support Officer

Are you looking to make a difference and would relish a challenge in an exciting and fast paced project?

The eRoster Team is looking for an energetic and enthusiastic Support Officer to support the ongoing delivery of the eRoster service.

Main duties of the job

eRoster Service

The eRoster service is ever changing, fast paced and high profile, which means we are looking to expand our team with a dynamic and proactive individual who has a proven track record in an administrative support role.

You must have excellent time management, communication and interpersonal skills to work with a wide range of internal and external stakeholders.

If you have the ability to be proactive, organised and work alongside a variety of stakeholders then we'd love to hear from you.

About us

As a eRoster Support Officer you will be given the opportunity to learn about all functions of eRoster, predominantly working on our main system, Optima (HealthRoster)

Duties include managing the day day operations within the office, taking phone calls and providing support to our dynamic and hard working bank staff as well as working closely with clinical and corporate colleagues.

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

177-CORP-6853324-A

Job locations

James Paget University Hospitals

Lowestoft Road

Gorleston on Sea

NR31 6LA

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Education and Qualifications

Essential

Good standard of higher education, including GCSE level or equivalent in Maths and English Language

Desirable

Level 3 qualification in Administration or Project Management

Experience and Knowledge

Essential

Experience of providing a service to customers
Experience of using electronic systems
Experience of working in a team

Desirable

Previous IT experience supporting project implementation

Skills, Abilities and Competencies

Essential

Good organisational skills
Ability to prioritise own workload
Ability to communicate effectively using a variety of media

Person Specification

Education and Qualifications

Essential

Good standard of higher education, including GCSE level or equivalent in Maths and English Language

Desirable

Level 3 qualification in Administration or Project Management

Experience and Knowledge

Essential

Experience of providing a service to customers
Experience of using electronic systems
Experience of working in a team

Desirable

Previous IT experience supporting project implementation

Skills, Abilities and Competencies

Essential

Good organisational skills
Ability to prioritise own workload
Ability to communicate effectively using a variety of media

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospitals

Lowestoft Road

Gorleston on Sea

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospitals

Lowestoft Road

Gorleston on Sea

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)