Job summary
We are recruiting reception staff for our brand new CDC at James Paget Hospital.
Are you a friendly, organised, and a compassionate individual looking to make a difference in our community? We have exciting opportunities for dedicated Receptionists to join our team at the new Community Diagnostic Centre at James Paget Hospitals.
Our Community Diagnostic Centres are at the forefront of delivering high-quality diagnostic services to the local community. We are committed to providing a welcoming and efficient environment for all patients, carers and visitors. As a part of our team, you will play a crucial role in ensuring a smooth and positive experience for everyone who walks through our doors.
The CDCs will open over a 7 day week and the post holder must be prepared to work on a rota that will incorporate weekend working.
The post holder will be expected to work across both CDC sites at James Paget and Northgate to support staffing and rota's.
Main duties of the job
Greet and assist patients, visitors, and staff with a warm and professional demeanour.
Manage appointment bookings, cancellations, and rescheduling with accuracy on the Trust PAS system.
Answer telephone calls and respond to inquiries promptly and courteously.
Maintain patient records and ensure confidentiality at all times.
Assist with administrative tasks and support the clinical team as needed.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment or admission, presenting a professional, calm and confident manner in line with the Trusts Values & Behaviours.
2. To provide a full reception service to the outpatient clinic including, but not limited to:
- Maintaining accurate information and patient demographics within Trust PAS system
- Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.
- Ensuring patients arrival and departure times are electronically captured.
- Distribution, collation, and inputting of clinic outcomes
- Book future appointments and recording of non-attendances.
3. To update and process all relevant documentation using both manual and computerised systems, as necessary.
4. To answer the telephone and deal with all enquiries to the service in a professional, efficient, and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.
5. To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.
6. To ensure work is prioritised and completed in a timely manner.
7. To provide receptionist cover across the clinic or ward as directed, complying with local working processes in order to meet service needs across the relevant department.
8. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues.
9. To communicate all information and messages to patients in a professional and sensitive manner.
10. Photocopying, filing, audio transcription from dictation and record keeping as required.
Job description
Job responsibilities
1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment or admission, presenting a professional, calm and confident manner in line with the Trusts Values & Behaviours.
2. To provide a full reception service to the outpatient clinic including, but not limited to:
- Maintaining accurate information and patient demographics within Trust PAS system
- Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.
- Ensuring patients arrival and departure times are electronically captured.
- Distribution, collation, and inputting of clinic outcomes
- Book future appointments and recording of non-attendances.
3. To update and process all relevant documentation using both manual and computerised systems, as necessary.
4. To answer the telephone and deal with all enquiries to the service in a professional, efficient, and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.
5. To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.
6. To ensure work is prioritised and completed in a timely manner.
7. To provide receptionist cover across the clinic or ward as directed, complying with local working processes in order to meet service needs across the relevant department.
8. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues.
9. To communicate all information and messages to patients in a professional and sensitive manner.
10. Photocopying, filing, audio transcription from dictation and record keeping as required.
Person Specification
Qualifications
Essential
- Educated to GCSE in Maths and English or equivalent NVQ Level 2
Desirable
- RSA Typewriting qualification
- Basic knowledge of Microsoft Word and Outlook
Experience
Essential
- Experience in a customer facing role, able to demonstrate customer care skills
- NHS Admin experience
- Confident Telephone Manner gained through previous roles
Desirable
- Previous experience working in a reception office
- Experienced in Word and Excel to be able to produce high quality documents
Knowledge and skills
Essential
- General office duties
- Great Team player and can work as part of a collaborative
- Good oral and written communications skills
Desirable
- Knowledge and use of Trusts PAS system
Personal attributes
Essential
- Has use of own car and willing to work across both sites
Person Specification
Qualifications
Essential
- Educated to GCSE in Maths and English or equivalent NVQ Level 2
Desirable
- RSA Typewriting qualification
- Basic knowledge of Microsoft Word and Outlook
Experience
Essential
- Experience in a customer facing role, able to demonstrate customer care skills
- NHS Admin experience
- Confident Telephone Manner gained through previous roles
Desirable
- Previous experience working in a reception office
- Experienced in Word and Excel to be able to produce high quality documents
Knowledge and skills
Essential
- General office duties
- Great Team player and can work as part of a collaborative
- Good oral and written communications skills
Desirable
- Knowledge and use of Trusts PAS system
Personal attributes
Essential
- Has use of own car and willing to work across both sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
