Outpatient Booking Coordinator

Job description

Job responsibilities

To provide a booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics utilised to optimum levels.

To provide a professional and efficient service to patients and service users.

To be responsible for booking, monitoring, organising and rescheduling outpatient appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team.

To check clinic schedules daily to ensure that all appointment slots are effectively utilised.

To be responsible for booking of diagnostics for patients who will be attending outpatient clinics as required.

To be responsible for implementing established administrative/clerical policies within the Access and Performance Outpatient Booking Team and to ensure compliance with national guidelines, Trust policies/procedures and departmental protocols at all times.

To ensure the Trusts Patient Administration System (IPM) is accurate and reflects the correct outcome and referral to treatment pathway.

To actively share knowledge with other members of the Access and Performance Outpatient Booking Team to gain an understanding of the wider outpatient service.

To work flexibly and cover duties of other booking team members during periods of sickness and annual leave to meet service needs.

Any other appropriate duties which may be required to meet the needs of the service.

Person Specification

Education and Qualifications

Essential

• 4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
• NVQ level 2/3 in Business Admin or other relevant subject.

Desirable

• OCR Level 3 keyboard skills (or equivalent measurable level of skills)

Experience and knowledge

Essential

• Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
• Excellent IT skills with a working knowledge of Microsoft IT applications
• Basic knowledge of Booking systems

Desirable

• Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
• Administration experience within an NHS setting
• Operational knowledge of iPM and e-RS

Skills abilities and competencies

Essential

• Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
• Ability to work in a pressurised working environment with frequent interruptions and change of work direction
• Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget Hospital

Lowestoft Road

Gorleston

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)