James Paget University Hospitals NHS Foundation Trust

Business Support Manager

This job is now closed

Job summary

An exciting opportunity has arisen for a motivated and ambitious candidate to join the Division of Medicine, Diagnostics and Clinical Support Services as a Business Support Manager.

Reporting to the Deputy Divisional Operations Director, the role will involve working with medical, nursing and administrative colleagues to help support services to deliver safe and effective care to patients and contribute to shaping services for the future.

Main duties of the job

We are seeking someone to:

Assist and support the Deputy Divisional Operations Director in the provision of services to ensure the Trusts achieves both internal and national targets i.e. wait time targets, NHS cancer targets in order to ensure compliance with National Standards.

Assist in the development of systems to improve Waiting List Management and Compliance. Assist with business planning and profiling of activity.

To manage Resident doctors rotas. Supporting doctors rotas on other sites when needed. To be the focus of communication and the main point of contact for Acute Medicine, General Medicine, Emergency Medicine and Hospital at Night to aid the smooth running of the departments.

The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running of the directorate in relation to its administration functions, managing the administrative, clerical and secretarial needs of the directorate and ensure, through careful monitoring of workloads that activity targets are met and that patient management is in line with the patient access policy.

The ideal candidate will have an exceptional work ethic, be flexible and adaptable and organised. They will possess an appetite for learning new skills and processes and be passionate about patient care. Experience with patient waiting lists is preferable, but not essential. A good working knowledge of all Microsoft packages would be advantageous.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Date posted

03 January 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Secondment

Working pattern

Full-time, Home or remote working, Compressed hours

Reference number

177-EMER-6876410

Job locations

James Paget University Hospital

Lowestoft Road, Gorleston

Great Yarmouth

NR31 6LA

Job description

Job responsibilities

The role will involve working across a number of speciality areas and services, as an integral member of the Division. The role will involve working Nursing, Medical and Administration staff, whilst keeping close working relationships with the other Business Support Managers, Operational Managers and other functional managers within in the division.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to foundation degree level, or have relevant equivalent knowledge and experience within the a similar role
Experience in a senior administrative role

Desirable

Experience within a healthcare setting, preferably in a senior role
Working knowledge of administrative procedures.

Experience

Essential

Supervisory experience and staff management
Experience of working autonomously, carrying out functions on behalf of a senior management team, following processes to support delivery of key objectives, and using own judgement to take work forward
Good IT skills and use of Microsoft, Excel etc

Desirable

Experience in managing people including performance management.

Skills

Essential

Ability to organise the day-to day-running / prioritise and lead a diverse team.
Good communication and collaborative working skills
Excellent interpersonal and organizational skills
Ability to have difficult conversations with staff

Person Specification

Qualifications

Essential

Educated to foundation degree level, or have relevant equivalent knowledge and experience within the a similar role
Experience in a senior administrative role

Desirable

Experience within a healthcare setting, preferably in a senior role
Working knowledge of administrative procedures.

Experience

Essential

Supervisory experience and staff management
Experience of working autonomously, carrying out functions on behalf of a senior management team, following processes to support delivery of key objectives, and using own judgement to take work forward
Good IT skills and use of Microsoft, Excel etc

Desirable

Experience in managing people including performance management.

Skills

Essential

Ability to organise the day-to day-running / prioritise and lead a diverse team.
Good communication and collaborative working skills
Excellent interpersonal and organizational skills
Ability to have difficult conversations with staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road, Gorleston

Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road, Gorleston

Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)