Job summary
A position has arisen within the Dermatology Outpatients team for two Receptionists.
Post 1 - 22.5 hours per week
Post 2- 19 hours per week
The role is to provide a full reception service to outpatient clinics ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines.
The candidate will offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviours.
Main duties of the job
As a receptionist you will provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust's Values & Behaviours.
You will provide a full reception service to the outpatient clinic including, but not limited to:- Maintaining accurate information and patient demographics within Trust PAS system- Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties- Ensuring patients' arrival and departure times are electronically captured- Distribution, collation and inputting of clinic outcomes- Book future appointments and recording of non-attendances
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for a more detailed description and main responsibilities of this position.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for a more detailed description and main responsibilities of this position.
Person Specification
Qualifications
Essential
- 4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
Desirable
- NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
Experience and Knowledge
Essential
- Basic knowledge of the Receptionist role
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
- Experience of working with the general public
- Experience of working with clinical teams
- Experience of working with NHS IT systems
- Knowledge of medical terminology
Skills
Essential
- Ability to demonstrate an interest in the role
- Good keyboard/IT skills with the ability to accurately input data
- Good literacy and numeracy skills
- Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Ability to work in a pressurised working environment with frequent interruptions
- Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
- Ability to work on own initiative and as part of a multi-disciplinary team
- Ability to adapt to different working practices and areas of work
- Ability to maintain professional behaviour at all times
- Accurate document presentation and attention to detail
- Ability to work flexibly to meet the needs of the service including weekends/ Bank Holidays as required.
- Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs
Person Specification
Qualifications
Essential
- 4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
Desirable
- NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
Experience and Knowledge
Essential
- Basic knowledge of the Receptionist role
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
- Experience of working with the general public
- Experience of working with clinical teams
- Experience of working with NHS IT systems
- Knowledge of medical terminology
Skills
Essential
- Ability to demonstrate an interest in the role
- Good keyboard/IT skills with the ability to accurately input data
- Good literacy and numeracy skills
- Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Ability to work in a pressurised working environment with frequent interruptions
- Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
- Ability to work on own initiative and as part of a multi-disciplinary team
- Ability to adapt to different working practices and areas of work
- Ability to maintain professional behaviour at all times
- Accurate document presentation and attention to detail
- Ability to work flexibly to meet the needs of the service including weekends/ Bank Holidays as required.
- Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
