Job summary
Would you like to be a part of a team that works well together and are always there to help each other? If your answer is yes, then the CT / MR Imaging Department is the place for you!
We are looking to recruit a highly motivated, reliable, enthusiastic Band 3 Booking Coordinator. This is a multi-skilled and busy role, with frequent requirements for concentration, where the work pattern can be unpredictable, with regular interruptions. Handling of complex and sensitive information and the need for confidentiality is integral to the post.
The post holder will be required to ensure that they provide a patient centred approach at every stage of the patient journey and ensure potential breaches of RTT (referral to treatment) waiting times are avoided or escalated to the relevant manager. Applicants will need to be a good team player, as well as able to work independently. They will need to be flexible and able to use their own initiative, working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising their own workload and ensuring data quality and customer service are delivered to a consistently high standard. You will form part of a small, but very friendly admin team, carrying out clerical duties within laid down guidelines, meeting deadlines and targets as specified.
Main duties of the job
No two days are the same! The small, but friendly team, cover a large variety of roles, including, but not limited to:
- Reception duties
- Manning incoming calls and answering email enquiries
- Accepting and processing new referrals
- Managing vetting lists
- Booking appointments in line with recommended guidelines - including more complex bookings involving coordination with other departments
- Liaising with referrers for additional information prior to processing booking
- Liaising with patients to discuss their booking and giving relevant guidance
- Directly supporting the Business Support Manager with general administrative duties
- Closely monitoring RTT to ensure that targets are met
This post is offered full time, 37.5 hours per week, flexible working between the hours of 08:00 -20:00 - 7 days per week.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
Please see attached JD for full specifications.
Please feel free to contact Keri Harris, CT / MR Business Support Manager with any questions:
keri.harris@jpaget.nhs.uk
01493 453260
Job description
Job responsibilities
Please see attached JD for full specifications.
Please feel free to contact Keri Harris, CT / MR Business Support Manager with any questions:
keri.harris@jpaget.nhs.uk
01493 453260
Person Specification
Education and Qualifications
Essential
- GCSE in English and Maths - Grade 4 or equivalent experience
- NVQ Level 3 in Care/or Customer Service/or Business Studies
Desirable
- Previously held an NHS administrative role
Trust Values and Behaviours
Essential
Desirable
- Core Trust Values embedded within application/answers
Experience
Essential
- Experience in office administration
- Experience managing multiple systems
- Working independently to deadlines and targets
- Understanding Data Protection/GDPR/Confidentiality
- High standard of literacy and numeracy
- Excellent communication skills - focusing on an MDT approach
- Organisational skills and ability to prioritise workload
- Accuracy and attention to detail
Desirable
- Supervising other staff
- Experience in reception duties
Person Specification
Education and Qualifications
Essential
- GCSE in English and Maths - Grade 4 or equivalent experience
- NVQ Level 3 in Care/or Customer Service/or Business Studies
Desirable
- Previously held an NHS administrative role
Trust Values and Behaviours
Essential
Desirable
- Core Trust Values embedded within application/answers
Experience
Essential
- Experience in office administration
- Experience managing multiple systems
- Working independently to deadlines and targets
- Understanding Data Protection/GDPR/Confidentiality
- High standard of literacy and numeracy
- Excellent communication skills - focusing on an MDT approach
- Organisational skills and ability to prioritise workload
- Accuracy and attention to detail
Desirable
- Supervising other staff
- Experience in reception duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
