James Paget University Hospitals NHS Foundation Trust

Community Diagnostic Centre Speciality Operations Manager

This job is now closed

Job summary

East Norfolk and Waveney Community Diagnostic Centres (CDC) are located at the James Paget University Hospital in Gorleston, due to open in October 2024, and at the Northgate Hospital site in Great Yarmouth, due to open in June 2024.The role of the Senior Operations Manager is to ensure the smooth running of the CDCs, liaising with the clinical teams, and providing reports on the activity planned and delivered.This is an exciting opportunity to be able to influence the development of the CDCs from an early stage of the programme and to be involved in the activity and pathway planning.In conjunction with the CDC Clinical Lead the post holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.The Speciality Operational Manager is responsible for ensuring the efficient and effective day-to-day running of the speciality service delivering key quality, performance and financial plans, achieving key service improvements within the speciality service and line managing designated staff.The post holder is a key member of the senior Divisional leadership team and will develop and implement speciality service plans to secure the agreed objectives for the Division and make a positive contribution to delivery of health care across the local health community.

Main duties of the job

(Please see JD for full duties)

To ensure that services are patient centred and that a culture of continuous quality improvement is embedded
To ensure effective working relationships with staff at all levels are developed and maintained
In partnership with clinical colleagues ensures that activity, booking/ choice, access and quality targets are achieved having regard for Trust policies and procedures, and to develop action plans to manage any variances;
To ensure the achievement of objectives within the CDCs performance framework, ensuring that approved budgets are spent effectively and in accordance with agreed procedures
Co-ordinate speciality services / Departments formulation of operational plans ensuring that these contribute to the achievement of Divisional and National plans and are supported by benchmarking and capacity planning models.
In liaison with the Business Support Manager ensure that admin/ clinical pathways and procedures are continuously improved to support the delivery of efficient and effective services to achieve and maintain national targets and internal performance measures.
To ensure that the environment is one in which excellence in clinical care can be provided.
To manage on a day to day basis all operational aspects of the CDC, ensuring safety, quality, maximum efficiency and productivity.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Date posted

27 February 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year PA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

177-EMER-5769550-A

Job locations

James Paget University Hospital CDC and Northgate Hospital CDC

Lowestoft Road

Gorleston

NR31 6LA

Job description

Job responsibilities

Key duties and responsibilities

To ensure that services are patient centred and that a culture of continuous quality improvement is embedded
To ensure effective working relationships with staff at all levels are developed and maintained
In partnership with clinical colleagues ensures that activity, booking/ choice, access and quality targets are achieved having regard for Trust policies and procedures, and to develop action plans to manage any variances;
To ensure the achievement of objectives within the Divisions performance framework, ensuring that approved budgets are spent effectively and in accordance with agreed procedures
Co-ordinate speciality services / Departments formulation of operational plans ensuring that these contribute to the achievement of Divisional and National plans and are supported by benchmarking and capacity planning models.
To monitor and co-ordinate the implementation of Trust risk management and clinical governance policies and systems effectively, ensuring a proactive approach to reduction of clinical risk, clinical effectiveness and a safe and healthy environment in line with the governance strategy
To ensure that the availability of services are optimised for the benefit of patients and that appropriate contingency arrangements are made if it is not possible for the CDC to provide normal service
In liaison with the Business Support Manager ensure that admin/ clinical pathways and procedures are continuously improved to support the delivery of efficient and effective services to achieve and maintain national targets and internal performance measures.
To ensure that the environment is one in which excellence in clinical care can be provided.
To manage on a day to day basis all operational aspects of the department, ensuring safety, quality, maximum efficiency and productivity.
Where required, deputise for the Divisional Operational Managers.

Business Planning and Financial Management:

In liaison with clinical colleagues and the performance and contracting teams, prepare CDC activity and access plans to deliver targets (Division of Medicine and Surgery, 18-weeks & Cancer), identifying the financial and capacity resources necessary to deliver these.
In liaison with clinical colleagues and the performance and contracting teams lead the preparation of speciality service plans, which will contribute to the CDC service strategy
Prepare the Annual Business Plan for the speciality service and contribute to the development and delivery of the CDC clinical service and financial strategy.
In agreement with the Divisional Operations Director formulate an effective and viable business plan for the speciality service, working to ensure that it conforms with the overall Divisional and Trust business plan and takes account of the demand for services from the Trust and local and national trends and developments.
Prepare, in conjunction with clinical colleagues and the performance and contracting teams, business cases for all aspects of the speciality services activities, for submission to Divisional Board, Hospital Management Board and NHSE
Ensure effective systems for involving patients in planning of services and providing feedback is in place.
Coordinate the development of cost and quality improvement plans for the speciality service. Identify cost improvements; manage stock levels, service developments and income generation opportunities;
Support the Divisional Operational Director with the development and delivery of cost improvement within the Division / CDC.
To be accountable for delegated budgets within the speciality service and ensure the achievement of financial balance
Prepare monthly activity and trend reports for the Division and NHSE to enable accurate forecasting of performance against key financial, service and quality targets and standards.
In liaison with clinical colleagues and the performance and contracting teams, proactively seek opportunities to develop services and maximise income opportunity.
Proactively work with the Cancer teams to ensure the Divisions effective contribution to the Cancer strategy

Job description

Job responsibilities

Key duties and responsibilities

To ensure that services are patient centred and that a culture of continuous quality improvement is embedded
To ensure effective working relationships with staff at all levels are developed and maintained
In partnership with clinical colleagues ensures that activity, booking/ choice, access and quality targets are achieved having regard for Trust policies and procedures, and to develop action plans to manage any variances;
To ensure the achievement of objectives within the Divisions performance framework, ensuring that approved budgets are spent effectively and in accordance with agreed procedures
Co-ordinate speciality services / Departments formulation of operational plans ensuring that these contribute to the achievement of Divisional and National plans and are supported by benchmarking and capacity planning models.
To monitor and co-ordinate the implementation of Trust risk management and clinical governance policies and systems effectively, ensuring a proactive approach to reduction of clinical risk, clinical effectiveness and a safe and healthy environment in line with the governance strategy
To ensure that the availability of services are optimised for the benefit of patients and that appropriate contingency arrangements are made if it is not possible for the CDC to provide normal service
In liaison with the Business Support Manager ensure that admin/ clinical pathways and procedures are continuously improved to support the delivery of efficient and effective services to achieve and maintain national targets and internal performance measures.
To ensure that the environment is one in which excellence in clinical care can be provided.
To manage on a day to day basis all operational aspects of the department, ensuring safety, quality, maximum efficiency and productivity.
Where required, deputise for the Divisional Operational Managers.

Business Planning and Financial Management:

In liaison with clinical colleagues and the performance and contracting teams, prepare CDC activity and access plans to deliver targets (Division of Medicine and Surgery, 18-weeks & Cancer), identifying the financial and capacity resources necessary to deliver these.
In liaison with clinical colleagues and the performance and contracting teams lead the preparation of speciality service plans, which will contribute to the CDC service strategy
Prepare the Annual Business Plan for the speciality service and contribute to the development and delivery of the CDC clinical service and financial strategy.
In agreement with the Divisional Operations Director formulate an effective and viable business plan for the speciality service, working to ensure that it conforms with the overall Divisional and Trust business plan and takes account of the demand for services from the Trust and local and national trends and developments.
Prepare, in conjunction with clinical colleagues and the performance and contracting teams, business cases for all aspects of the speciality services activities, for submission to Divisional Board, Hospital Management Board and NHSE
Ensure effective systems for involving patients in planning of services and providing feedback is in place.
Coordinate the development of cost and quality improvement plans for the speciality service. Identify cost improvements; manage stock levels, service developments and income generation opportunities;
Support the Divisional Operational Director with the development and delivery of cost improvement within the Division / CDC.
To be accountable for delegated budgets within the speciality service and ensure the achievement of financial balance
Prepare monthly activity and trend reports for the Division and NHSE to enable accurate forecasting of performance against key financial, service and quality targets and standards.
In liaison with clinical colleagues and the performance and contracting teams, proactively seek opportunities to develop services and maximise income opportunity.
Proactively work with the Cancer teams to ensure the Divisions effective contribution to the Cancer strategy

Person Specification

Qualifications

Essential

Educated to degree level in relevant field or equivalent level of management experience.
MBA or post graduate management qualification or equivalent experience

Knowledge and skills

Essential

Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
Significant experience within a NHS environment or complex organisation.

Desirable

Project management experience.
Broad understanding of the NHS and key policy issues that affect business performance.

skills and knowledge

Essential

First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers.
General Management theory and practice, including quality, financial management, HR management and service/business development.
Skilled in influencing and persuading others Able to prioritise and manage the ongoing work of services and/or projects.

Desirable

Understanding of the national remit for CDCs

Person Specification

Qualifications

Essential

Educated to degree level in relevant field or equivalent level of management experience.
MBA or post graduate management qualification or equivalent experience

Knowledge and skills

Essential

Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
Significant experience within a NHS environment or complex organisation.

Desirable

Project management experience.
Broad understanding of the NHS and key policy issues that affect business performance.

skills and knowledge

Essential

First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers.
General Management theory and practice, including quality, financial management, HR management and service/business development.
Skilled in influencing and persuading others Able to prioritise and manage the ongoing work of services and/or projects.

Desirable

Understanding of the national remit for CDCs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital CDC and Northgate Hospital CDC

Lowestoft Road

Gorleston

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital CDC and Northgate Hospital CDC

Lowestoft Road

Gorleston

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)