James Paget University Hospitals NHS Foundation Trust

Clinic Receptionist

This job is now closed

Job summary

An exciting opportunity has arisen for a full time Receptionist to join our team within the Division of Surgery.

This is a highly diverse, demanding but rewarding role. The successful candidate will be a confident individual who thrives on challenge and a high workload. You must be organised, have the ability to work under your own initiative and able to prioritise a competing workload.

Applicants must have a flexible approach to working practices to meet the needs of the service and have administrative experience. The post-holder will be required to provide a highly efficient administrative service for the Outpatient Department.

Main duties of the job

You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment and provides a focal point for receiving patients, relatives and carers attending for an outpatient appointment.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Date posted

05 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Secondment

Working pattern

Full-time

Reference number

177-ELEC-5917575

Job locations

James Paget University Hospital

Lowestoft Road Gorleston-on-Sea,

Great Yarmouth

NR31 6LA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for a more detailed description and main responsibilities of this position.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for a more detailed description and main responsibilities of this position.

Person Specification

Education and Qualifications

Essential

4 GCSE's grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications

Desirable

NVQ 2 in Customer Care or administration experience including recent face to face working with the general public

Experience

Essential

Basic knowledge of the Receptionist role
Knowledge of the importance of confidentiality and data protection issues in a healthcare environment

Desirable

Experience of working with the general public.
Experience of working with clinical teams
Experience of working with NHS IT systems

Skills

Essential

Good keyboard/IT skills with the ability to accurately input data
Good literacy and numeracy skills
Good organisational/time management skills with the ability to demonstrate intiative when balancing work demands
Ability to work in a pressurised working environment with frequent interruptions
Good communication skills and the ability to interact professionally with patients, relatives and other staff groups

Person Specification

Education and Qualifications

Essential

4 GCSE's grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications

Desirable

NVQ 2 in Customer Care or administration experience including recent face to face working with the general public

Experience

Essential

Basic knowledge of the Receptionist role
Knowledge of the importance of confidentiality and data protection issues in a healthcare environment

Desirable

Experience of working with the general public.
Experience of working with clinical teams
Experience of working with NHS IT systems

Skills

Essential

Good keyboard/IT skills with the ability to accurately input data
Good literacy and numeracy skills
Good organisational/time management skills with the ability to demonstrate intiative when balancing work demands
Ability to work in a pressurised working environment with frequent interruptions
Good communication skills and the ability to interact professionally with patients, relatives and other staff groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road Gorleston-on-Sea,

Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road Gorleston-on-Sea,

Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)