Job summary
An exciting opportunity has arisen for a Facilities Supervisor within the Switchboard and Linen departments.
The Switchboard service provides a 24 hours per day, 365 days per year service, primarily but not limited to answering incoming external and internal calls, redirecting calls and paging staff. The Linen service provides clean linen to the Trust 7 days per week, as well as providing staff uniforms with an in-house alternation service.
The post holder will supervise by managing and allocating the staff to meet the demands and expectations of the services. They will manage the day-to-day service delivery of the Switchboard and Linen departments ensuring the provision of an excellent service to our patients, staff and public.
Main duties of the job
Planning, organising and co-ordinating the activities of the each department on a day-to-day basis to ensure adequate staffing and distribution of workload ensuring efficient service delivery and adjusting when necessary.
Dealing with first level sickness management for all direct reports, creating appropriate letters and documentation, undertaking informal meetings where necessary, with guidance from line manager, escalating when necessary.
Manage performance issues raised and carry out appraisals for all direct reports. Able to confidently and professionally have courageous conversations with direct reports when necessary.
Ensuring compliance of mandatory training for all direct reports, completion within timescales and monitor understanding.
Ensure a welcoming and robust departmental training process is followed and documented with all new team members and provide support when necessary. Ensuring all staff are trained to deal with major incident situations.
Complete the daily online roster system, capturing and verifying hours worked and sickness, demonstrating efficient staff planning and utilising multi-skilled staff for each department.
Good IT skills including a working knowledge of Microsoft Office programmes, especially Excel and good verbal and written communication.
About us
We want to attract the best and brightest people to work with us and that means we wil look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
The Switchboard service provides a 24 hours per day, 365 days per year service, primarily but not limited to answering incoming external and internal calls, redirecting calls and paging staff. The Linen service provides clean linen to the Trust 7 days per week, as well as providing staff uniforms with an in-house alternation service.
The post holder will supervise by managing and allocating the staff to meet the demands and expectations of the services. They will manage the day-to-day service delivery of the Switchboard and Linen departments ensuring the provision of an excellent service to our patients, staff and public.
The post holder will gain an extensive knowledge of the switchboard and paging systems, as well as the day to day working practices of both departments, some of which will involve non-routine major incident co-ordination. They will need to have and demonstrate good and adaptable communication and customer service skills in order to deal with queries and concerns of a more complex nature, primarily in Switchboard, which will require tact and/or persuasive skills or where there maybe barriers to understanding.
There is an expectation of the post holder to be able to work flexible working hours at times to ensure service delivery, have good people management skills and to undertake formal supervisory training within the Trust.
The post holder must also be willing to assist in process/service redesign and assist with any future development or implementation of new systems, services, policies and procedures.
Job description
Job responsibilities
The Switchboard service provides a 24 hours per day, 365 days per year service, primarily but not limited to answering incoming external and internal calls, redirecting calls and paging staff. The Linen service provides clean linen to the Trust 7 days per week, as well as providing staff uniforms with an in-house alternation service.
The post holder will supervise by managing and allocating the staff to meet the demands and expectations of the services. They will manage the day-to-day service delivery of the Switchboard and Linen departments ensuring the provision of an excellent service to our patients, staff and public.
The post holder will gain an extensive knowledge of the switchboard and paging systems, as well as the day to day working practices of both departments, some of which will involve non-routine major incident co-ordination. They will need to have and demonstrate good and adaptable communication and customer service skills in order to deal with queries and concerns of a more complex nature, primarily in Switchboard, which will require tact and/or persuasive skills or where there maybe barriers to understanding.
There is an expectation of the post holder to be able to work flexible working hours at times to ensure service delivery, have good people management skills and to undertake formal supervisory training within the Trust.
The post holder must also be willing to assist in process/service redesign and assist with any future development or implementation of new systems, services, policies and procedures.
Person Specification
Education & Qualifications
Essential
- NVQ Level 2 or equivalent
Desirable
- Leadership or Managerial qualification or relevant experience
Knowledge and Experience
Essential
- Supervisory experience leading a team/teams where the work is varied
Desirable
- Worked effectively within a customer focused environment
Skills and Knowledge
Essential
- Good IT skills including experience in using MS Excel and Word
Desirable
- Excellent organisational skills and the ability to manage a busy workload
Person Specification
Education & Qualifications
Essential
- NVQ Level 2 or equivalent
Desirable
- Leadership or Managerial qualification or relevant experience
Knowledge and Experience
Essential
- Supervisory experience leading a team/teams where the work is varied
Desirable
- Worked effectively within a customer focused environment
Skills and Knowledge
Essential
- Good IT skills including experience in using MS Excel and Word
Desirable
- Excellent organisational skills and the ability to manage a busy workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
