Job summary
The Trust is looking for an organised, self-motivated, personable and dedicated individual to join our Facilities Team as an Accommodation Officer.
The successful candidate will directly manage the Trust's Accommodation portfolio, ensuring regulations, internal policies and procedures are adhered to and our offer meets the clients' expectations.
Your duties will include, but are not limited to managing bookings, collecting payments and deposits, conducting inspections (pre and post tenancy), ordering of stock, monitoring budgets, coordinating a repair and maintenance schedule, supervision of domestic staff and raising correspondence on behalf of the Trust.
You will be able to operate with limited supervision, have a proactive attitude, have excellent IT skills and be committed to delivering a first class service.
If this sounds like you, we would welcome your application.
Main duties of the job
To lead on the day to day management of the Trust's accommodation portfolio. As well as coordinating bookings, the Accommodation Officer is expected to proactively liaise with residents to identify faults, pursue payments and arrears, liaise with trades (internal and external), coordinate cleaning rotas, carry out property inspections and inventories and act as the first point of contact for all queries related to our staff accommodation.
About us
The James Paget Healthcare NHS Trust became the first Foundation Trust in Norfolk and Suffolk on 1 August 2006 and is known as the James Paget University Hospitals NHS Foundation Trust.
We employ over 3,000 staff. We provide services atthe James Paget University Hospital in Gorleston, supported by servicesat the Newberry Centre Children's Clinic and other outreach clinics.
Our catchment population is 250,000 which is expected to steadily increase, particularly people aged over 65.
The Trust is a high performing organisation that prides itself in putting patients first. We continually strive to improve clinical outcomes and patient experience to meet the needs of our patients and local population and our hospital is firmly rooted in the local community. We have a talented and loyal workforce, with a commitment to embrace and deliver improvement and change.
We face many challenges, due to the changing landscape in the NHS and the continuing financial challenges and discussion around sustainability of services for the future. We have the vision to continually improve quality and patient care and we want to deliver services that are closely integrated with primary, community and social care and to maximise our potential as a first class centre for teaching and research, working in partnership across the Norfolk and Waveney Sustainability and Transformation Programme.
Job description
Job responsibilities
Administer documentation relating to residents, including tenancy agreements, regulatory documentations, deductions and return of deposits, charges and invoices issued and received.
Act upon any concerns or comments received from the residents or the Accommodation Domestic team regarding cleanliness standards and respectful use of equipment.
Co-ordinate inventory reports carried out by team members or self and take appropriate action if required.
Allocate accommodation appropriate to the residents needs, this involves liaising with various Universities, Consultants and Managers.
Propose and administer policies and procedures that relate to the Accommodation Service.
To order replacement items required for properties in consultation with the Facilities Manager.
Conduct inspections of the accommodation, prior to, during and after occupation, to ensure contractual obligations by the department and tenants, in regard to cleanliness, condition and damage reporting are being adhered to.
Dealing with the first level of sickness management for all staff and preparing documentation to move to formal meetings.
Manage performance issues raised by or to you and carrying out PDPs for all staff and ensure all staff are compliant with Mandatory Training.
Job description
Job responsibilities
Administer documentation relating to residents, including tenancy agreements, regulatory documentations, deductions and return of deposits, charges and invoices issued and received.
Act upon any concerns or comments received from the residents or the Accommodation Domestic team regarding cleanliness standards and respectful use of equipment.
Co-ordinate inventory reports carried out by team members or self and take appropriate action if required.
Allocate accommodation appropriate to the residents needs, this involves liaising with various Universities, Consultants and Managers.
Propose and administer policies and procedures that relate to the Accommodation Service.
To order replacement items required for properties in consultation with the Facilities Manager.
Conduct inspections of the accommodation, prior to, during and after occupation, to ensure contractual obligations by the department and tenants, in regard to cleanliness, condition and damage reporting are being adhered to.
Dealing with the first level of sickness management for all staff and preparing documentation to move to formal meetings.
Manage performance issues raised by or to you and carrying out PDPs for all staff and ensure all staff are compliant with Mandatory Training.
Person Specification
Qualifications
Essential
- Secretarial or Administrative (Level 3) or equivalent experience
Desirable
- Customer Service Qualification
Experience
Essential
- Competency across all MS functions
Desirable
- Experience in a letting or accommodation role.
Skills
Essential
- Good communication skills
- Ability to prioritise workload
Person Specification
Qualifications
Essential
- Secretarial or Administrative (Level 3) or equivalent experience
Desirable
- Customer Service Qualification
Experience
Essential
- Competency across all MS functions
Desirable
- Experience in a letting or accommodation role.
Skills
Essential
- Good communication skills
- Ability to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
