Job summary
We are seeking a motivated and enthusiastic individual to join our dedicated and bustling Reception Team.
As an Outpatients Chemotherapy Booker, you will be responsible for scheduling outpatient appointments, arranging chemotherapy treatments, and managing various queries.
While the role can be complex and demanding, it is also diverse and rewarding, requiring exceptional organisational and communication skills.
26 hours (0.69 WTE) based at Hinchingbrooke Hospital, Woodland's Centre.
**Polite notice, previous applicants need not apply**
Main duties of the job
Your role will involve liaising with patients and visitors on our main reception, using Chemocare to schedule treatments, and Careflow (PAS) to arrange follow-up appointments. You will also maintain our databases by collating essential data through Chemocare and Careflow.
As a valued team member, you'll interact with both the public and hospital staff across various areas, demonstrating flexibility and a proactive approach. Additionally, you'll provide vital administrative assistance to support our department's efficiency.
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description
Job responsibilities
Please see the attached job description and person specification for further information relating to this role.
Job description
Job responsibilities
Please see the attached job description and person specification for further information relating to this role.
Person Specification
Qualifications
Essential
- Qualified to Level 2/GCSE level or equivalent which includes Maths and English
- NVQ/BTEC Level 2 or Level 3 in Business Administration, Customer Services or equivalent experience
Experience
Essential
- Recent Administrative or Reception experience in a healthcare environment
- Previous customer services experience within a busy environment working with the general public (telephone and face to face)
- Experience of using MS Office including excel, word and outlook
- Recent reception experience in a hospital or GP practice
- Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
Desirable
- Experience of using hospital systems including Careflow (PAS), E-track
- Experience of using a scheduling booking system i.e. ARIA/Chemo Care
Knowledge
Essential
- Knowledge and understanding of GDPR and Confidentiality
Desirable
- Recent knowledge of a scheduling/booking system i.e ARIA/Chemo Care
- Knowledge or awareness of national and local OP targets including 18 Week RTT and Cancer wait targets
- Recent knowledge and competent use of Trust IT Systems ie Careflow (PAS), E-track
Key Skills
Essential
- Able to liaise with Patients, Carers, Visitors, Trust staff at all levels and various external organisations including GP Practices, Police and Prison Services
Person Specification
Qualifications
Essential
- Qualified to Level 2/GCSE level or equivalent which includes Maths and English
- NVQ/BTEC Level 2 or Level 3 in Business Administration, Customer Services or equivalent experience
Experience
Essential
- Recent Administrative or Reception experience in a healthcare environment
- Previous customer services experience within a busy environment working with the general public (telephone and face to face)
- Experience of using MS Office including excel, word and outlook
- Recent reception experience in a hospital or GP practice
- Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
Desirable
- Experience of using hospital systems including Careflow (PAS), E-track
- Experience of using a scheduling booking system i.e. ARIA/Chemo Care
Knowledge
Essential
- Knowledge and understanding of GDPR and Confidentiality
Desirable
- Recent knowledge of a scheduling/booking system i.e ARIA/Chemo Care
- Knowledge or awareness of national and local OP targets including 18 Week RTT and Cancer wait targets
- Recent knowledge and competent use of Trust IT Systems ie Careflow (PAS), E-track
Key Skills
Essential
- Able to liaise with Patients, Carers, Visitors, Trust staff at all levels and various external organisations including GP Practices, Police and Prison Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
