North West Anglia NHS Foundation Trust

ED Reception Clerical Officer

The closing date is 23 October 2025

Job summary

This position is an exciting position for you to join the NHS Urgent and Emergency Care Department. We are fully committed to patients and relatives to ensure they have a fantastic experience in a situation that can be both scary and they feel vulnerable.

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Please note interviews are being held face to face.

Secondment end date 31/08/2026

Main duties of the job

Booking in of patients

Updating demographics

answering telephone

booking clinic appointments

booking in ambulances

sorting paperwork and filing

Assisting relatives and patients

Photocopying and scanning

About us

We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.

Date posted

09 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Pa pro rata

Contract

Fixed term

Duration

10 months

Working pattern

Full-time, Part-time

Reference number

176-U-7318114-A

Job locations

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

Job description

Job responsibilities

You will be the first point of contact for patients arriving to the Emergency Department.

To ensure all patients are registered efficiently and accurately onto the Trusts IT systems.

Deal with patient and relative enquiries in person and via the telephone.

Maintain the Emergency Department patient record filing/scanning systems and make relevant follow up appointments.

Ensure discharge summaries are raised in a timely fashion.

Maintain the high standards of the Emergency Department reception areas.

Assist in induction/orientation and training for new staff.

Attend/complete Trust mandatory training sessions.

Work well as part of a large administration team.

You will provide administration services for both Departments and will need to be flexible and reliable.

u You will work under the direction of the Senior Clerical Officers/Administration Services Lead

Job description

Job responsibilities

You will be the first point of contact for patients arriving to the Emergency Department.

To ensure all patients are registered efficiently and accurately onto the Trusts IT systems.

Deal with patient and relative enquiries in person and via the telephone.

Maintain the Emergency Department patient record filing/scanning systems and make relevant follow up appointments.

Ensure discharge summaries are raised in a timely fashion.

Maintain the high standards of the Emergency Department reception areas.

Assist in induction/orientation and training for new staff.

Attend/complete Trust mandatory training sessions.

Work well as part of a large administration team.

You will provide administration services for both Departments and will need to be flexible and reliable.

u You will work under the direction of the Senior Clerical Officers/Administration Services Lead

Person Specification

Education and Qualifications

Essential

Numerate and literate, with Maths and English to GCSE

Desirable

IT qualification
NVQ level 2/3

Experience

Essential

Comprehensive working knowledge of Microsoft Office, especially Outlook
Customer service experience

Desirable

Previous experience in an acute or emergency health care clerical environment

Knowledge

Essential

Good organisational and communication skills
Good working knowledge of Microsoft office
Proven customer service skills

Key Skills

Essential

Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies

Person Specification

Education and Qualifications

Essential

Numerate and literate, with Maths and English to GCSE

Desirable

IT qualification
NVQ level 2/3

Experience

Essential

Comprehensive working knowledge of Microsoft Office, especially Outlook
Customer service experience

Desirable

Previous experience in an acute or emergency health care clerical environment

Knowledge

Essential

Good organisational and communication skills
Good working knowledge of Microsoft office
Proven customer service skills

Key Skills

Essential

Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)