North West Anglia NHS Foundation Trust

Medical Secretary

This job is now closed

Job summary

Delivering Responsive Patient Pathways in a Dynamic Clinical Environment

Are you an organised, proactive and compassionate individual looking to support patient care in a fast-paced clinical setting? We have an exciting opportunity for a Medical Secretary to join our Gynaecology Department at Peterborough City Hospital.

What We're Looking For

Excellent administrative and organizational skills, with experience in a healthcare or similar environment.
Strong communication skills to manage internal/external telephone enquiries and email correspondences.
Ability to multitask and adapt to a busy clinical setting.
A patient-focused and confidential approach to work, demonstrating initiative and tact.

If you're ready to make a meaningful impact in the Gynaecology Department, ensuring patient pathways run smoothly and efficiently, we'd love to hear from you!

Apply now to join our dedicated team and support high-quality care at Peterborough City Hospital.

Main duties of the job

About the Role

You will play a crucial part in ensuring our consultants, specialist nurses, and medical teams can provide efficient, patient-centred pathways. Your responsibilities will include:

Validating e-track queries and managing Information Services reports.
Handling telephone enquiries (internal and external).
Providing direct administrative support to Consultants and Nurse Specialists.
Managing and adjusting clinic requests/cancellations using the Clinicman system.
Monitoring and responding to multiple email inboxes.
Ensuring the smooth running of the Gynaecology Office, offering comprehensive secretarial and administrative support.

Deliver efficient and comprehensive medical secretarial tasks to meet service needs.
Work flexibly across specialty teams as required, adapting to service developments.
Respond to enquiries from clinics, wards and external stakeholders, ensuring good communication and appropriate referrals.
Use initiative and tact while maintaining confidentiality at all times.
Liaise with patients, consultants/teams, pre-assessment centres, wards and other departments, providing excellent service to patients and their families.

About us

We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.

In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Date posted

24 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

176-M-7022282

Job locations

Peterborough City Hospital

Edicth Cavell Campus, Bretton Gate

Peterborough

PE3 9GZ

Job description

Job responsibilities

Please refer to the attached job description for a full list of duties and responsibilities or alternatively give us a call.

Job description

Job responsibilities

Please refer to the attached job description for a full list of duties and responsibilities or alternatively give us a call.

Person Specification

Knowledge and experience

Essential

GCSE or equivalent Maths and English
Experience of using MS Office, Word, Excel and Outlook
Can demonstrate good standards of written and verbal communication
Knowledge and understanding of confidentiality/Data Protection Act
Can demonstrate the ability to prioritise workload and work to deadlines
Able to demonstrate examples or effective team working as well as working independently

Desirable

NQV II/III Business Administration
Previous secretarial/administrative experience
Understanding of medical terminology
Knowledge/understanding of NHS performance targets including RTT
Experience of working in the NHS
Experience of using hospital systems (Etrack, Careflow, Epro)

Person Specification

Knowledge and experience

Essential

GCSE or equivalent Maths and English
Experience of using MS Office, Word, Excel and Outlook
Can demonstrate good standards of written and verbal communication
Knowledge and understanding of confidentiality/Data Protection Act
Can demonstrate the ability to prioritise workload and work to deadlines
Able to demonstrate examples or effective team working as well as working independently

Desirable

NQV II/III Business Administration
Previous secretarial/administrative experience
Understanding of medical terminology
Knowledge/understanding of NHS performance targets including RTT
Experience of working in the NHS
Experience of using hospital systems (Etrack, Careflow, Epro)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Edicth Cavell Campus, Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Edicth Cavell Campus, Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)