Job summary
Join Our Team as a Pre-Assessment Administrative AssistantEfficient, Professional, and Patient-Centred Care
Are you organised, detail-oriented and passionate about providing exceptional administrative support? We are seeking a dedicated individual to join the Pre-Assessment Service and contribute to support patients in their pre-assessment journey.
In this vital role, you will be responsible for efficiently arranging appointments for patients, ensuring that the digital pre-assessment system is consistently updated.
You will work closely with the Pre-Assessment Team, providing crucial administrative support
If you are committed to professionalism, patient care, and enjoy working in a fast-paced environment, we invite you to apply for this role.
Previous applicants need not apply.
Main duties of the job
- Schedule patient pre-assessment appointments, ensuring a variety of date options are offered.
- Respond to patient and staff queries promptly, escalating to clinical staff when necessary.
- Create clinic packs, and ensure documentation is correctly filed.
- Ensure completion of administrative outcomes.
- Support the Pre-Assessment Team with administrative tasks to ensure seamless service delivery.
About us
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Job description
Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Job description
Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Person Specification
Education
Essential
- Educated to GCSE Level or equivalent
Desirable
- NVQ Level 2 in Business and Administration
Experience
Essential
- Experience of dealing with patients and families face to face and via telephone
- Competent in the use of Microsoft Office software
- Experience of working within an administrative role in a healthcare environment
Desirable
- Experience of working in the NHS
Skills and Abilities
Essential
- Organised and able to manage time effectively
- Ability to prioritise workload
- Ability to work under independently, under instruction and part of a team
Desirable
- Understanding of referral to treatment and 18 weeks
- Understanding of national targets
Communication
Essential
- Good communication skills (written/verbal)
- Able to demonstrate tact and diplomacy
Person Specification
Education
Essential
- Educated to GCSE Level or equivalent
Desirable
- NVQ Level 2 in Business and Administration
Experience
Essential
- Experience of dealing with patients and families face to face and via telephone
- Competent in the use of Microsoft Office software
- Experience of working within an administrative role in a healthcare environment
Desirable
- Experience of working in the NHS
Skills and Abilities
Essential
- Organised and able to manage time effectively
- Ability to prioritise workload
- Ability to work under independently, under instruction and part of a team
Desirable
- Understanding of referral to treatment and 18 weeks
- Understanding of national targets
Communication
Essential
- Good communication skills (written/verbal)
- Able to demonstrate tact and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
