Secretarial Assistant - Peterborough

North West Anglia NHS Foundation Trust

This job is now closed

Job summary

Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines? Look no further!

We are currently looking to recruit an enthusiastic and motivated Secretarial Assistant to join Ophthalmology within the Head & Neck Unit at Peterborough City Hospital.

The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times.

Main duties of the job

To assist in the provision of an efficient, responsive and flexible service to support the secretarial team, consultants and their medical team, to assist in the smooth running, participation and efficient organisation of the daily routine duties in the Ophthalmology department.

To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.

To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.

To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.

To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.

Provide assistance to the other members of the team and assist with their workloads as necessary.

About us

We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.

In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Date posted

13 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

176-S-7001861

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Job description

Job responsibilities

Please refer to the job description and person specification for more information regarding the job role.

Job description

Job responsibilities

Please refer to the job description and person specification for more information regarding the job role.

Person Specification

Education and Qualifications

Essential

Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable

NVQ 2 in Business and Administration

Experience

Essential

Previous Secretarial/Office experience
Experience of working with the general public and/or professionals
Demonstrate an understanding of customer care/ability to work with sensitive and confidential information

Desirable

Experience of using MS Office, particularly MS Word and Outlook
Experience of working within the NHS and an understanding of medical terminology
Experience of using Hospital systems

Key skills

Essential

Good standard of written and verbal communication at all levels
Organisational skills and a flexible approach to work
Commitment to self-development
Ability to prioritise workload and work under pressure to ensure deadlines are achieved

Knowledge

Essential

Knowledge and understanding of Confidentiality and the Data Protection ACT

Desirable

Understanding and working practice of NHS performance targets including 18 week referral to treatment times

Person Specification

Education and Qualifications

Essential

Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable

NVQ 2 in Business and Administration

Experience

Essential

Previous Secretarial/Office experience
Experience of working with the general public and/or professionals
Demonstrate an understanding of customer care/ability to work with sensitive and confidential information

Desirable

Experience of using MS Office, particularly MS Word and Outlook
Experience of working within the NHS and an understanding of medical terminology
Experience of using Hospital systems

Key skills

Essential

Good standard of written and verbal communication at all levels
Organisational skills and a flexible approach to work
Commitment to self-development
Ability to prioritise workload and work under pressure to ensure deadlines are achieved