Job summary
The Client and Endpoint team is looking for a Senior Development Analyst. As part of the team you would contribute to supporting, developing and managing various solutions and systems which deliver end user computing technologies.
As a Senior Development Analyst, you would be responsible for undertaking daily planned and responsive tasks, alongside implementing developments and projects which support the continuously evolving technology requirements of the Trust. This is a highly technical and development focused role.
The ideal candidate will have performed a similar role within a large organisation and have excellent problem investigation and resolution skills. A passion for identifying and delivering improvement is crucial, in addition to outstanding communication skills and a desire for collaborative working.
You will be joining a friendly, supportive and dedicated team where your enthusiasm and dedication will help shape and deliver exceptional services to our users, supporting the Trust in delivering outstanding care and experiences to our patients.Managing multiple technologies across a large and complex end user computing service, across three main sites, provides ample opportunity to enjoy a diverse workload.
Main duties of the job
Monitor, maintain and develop the existing systems which deliver end user compute technologies, providing advanced level input to maintain and improve performance.
Identifying, developing and implementing new solutions and processes to deliver outcomes which improve customer experience and satisfaction.
Work as part of a team to deliver a responsive service to incidents, utilising specific system knowledge, solution experience and system access to deliver effective resolutions.
Enhance the overall team skills and capabilities through adoption of best practice methods and by ensuring process documentation is thorough and accurate.
Provide technical assistance and knowledge transfer to other IT teams, either in-person or through the production of clear handover documentation.
Deliver technical advice and input for project requirements and undertake R&D activities for applications, systems and hardware.
Ensure workload requests are completed within appropriate timescales following established task and incident management procedures.
Working methodically as part of a team with attention to detail is essential. A friendly, customer focused manner is required along withgood appreciation for how your contribution within the department can directly impact patient care.
About us
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Job description
Job responsibilities
The post holder will be required to perform and take ownership of activities in the following technical areas:
Systems Administration Maintain delivery of consistently high operational standards ensuring multi-platform endpoint functionality, security and availability by managing and monitoring vital services and systems (anti-virus, virtual desktop environment, mobile device management, system management toolsets, thin clients, single sign on and group policy etc.).
Product & System Maintenance Performing technical development activities for systems managed by the Client & Endpoint team and providing advice and guidance in their effective use to other IT teams. Identifying, investigating and resolving arising issues to deliver, maintain and protect the service provision and system performance requirements.
Operational Support Perform regular maintenance activities, capacity monitoring and performance analysis to ensure continuity of service. When required, work as part of a team to provide responsive attention to emerging infrastructure related issues impacting the wider service provision.
Support Services Work as part of a team delivering a responsive service to incidents requiring specific knowledge, experience or systems access. Ensure workload requests are completed within appropriate timescales following defined task and incident management procedures.
Team Responsibilities Deliver consistently high standards in performing day-to-day support, maintenance and operation of the Trusts infrastructure resources. Assist the team manager and Development Specialists in planning team workload and strive to improve the delivery output and quality for the successful operation of IT service across the Trust.
Please see Job Description for full details.
Job description
Job responsibilities
The post holder will be required to perform and take ownership of activities in the following technical areas:
Systems Administration Maintain delivery of consistently high operational standards ensuring multi-platform endpoint functionality, security and availability by managing and monitoring vital services and systems (anti-virus, virtual desktop environment, mobile device management, system management toolsets, thin clients, single sign on and group policy etc.).
Product & System Maintenance Performing technical development activities for systems managed by the Client & Endpoint team and providing advice and guidance in their effective use to other IT teams. Identifying, investigating and resolving arising issues to deliver, maintain and protect the service provision and system performance requirements.
Operational Support Perform regular maintenance activities, capacity monitoring and performance analysis to ensure continuity of service. When required, work as part of a team to provide responsive attention to emerging infrastructure related issues impacting the wider service provision.
Support Services Work as part of a team delivering a responsive service to incidents requiring specific knowledge, experience or systems access. Ensure workload requests are completed within appropriate timescales following defined task and incident management procedures.
Team Responsibilities Deliver consistently high standards in performing day-to-day support, maintenance and operation of the Trusts infrastructure resources. Assist the team manager and Development Specialists in planning team workload and strive to improve the delivery output and quality for the successful operation of IT service across the Trust.
Please see Job Description for full details.
Person Specification
Qualifications
Essential
- GCSE in Maths, English, Computing or equivalent - Grade C or above
- Qualification in an IT related subject or equivalent experience
Desirable
- ITIL (ITSM) Foundation qualification
Experience
Essential
- Experience in an IT technical support role for a large complex organisation
- Experienced in application and OS fault finding and implementing fixes
- Experience with managing Dell or HP desktop hardware
- Good experience working with Microsoft Active Directory
- Good experience supporting and maintaining endpoint management toolsets
Desirable
- Experience in configuring and managing iOS-based devices
- Experience of configuring and supporting enterprise grade anti-virus solutions
- Experience being part of a project team to implement new applications/systems
- Experience working with Microsoft server operating systems (2016 or later).
Knowledge
Essential
- Good knowledge of Information Governance & Data Protection
- Excellent IT skills and knowledge of endpoint configuration techniques
- Sound knowledge of managing current hardware and software
Key Skills
Essential
- Ability to work collaboratively under pressure with colleagues at all levels when faced with urgent IT performance or loss of service issues.
- Demonstrable capability to take a proactive and determined approach, using initiative and ownership to deliver solutions through to conclusion.
- Good organisational skills with ability to balance and prioritise workloads, co-ordinate and escalate as appropriate
- Accuracy and attention to detail in all aspects of work undertaken
- Excellent direct, remote and written communication skills
Person Specification
Qualifications
Essential
- GCSE in Maths, English, Computing or equivalent - Grade C or above
- Qualification in an IT related subject or equivalent experience
Desirable
- ITIL (ITSM) Foundation qualification
Experience
Essential
- Experience in an IT technical support role for a large complex organisation
- Experienced in application and OS fault finding and implementing fixes
- Experience with managing Dell or HP desktop hardware
- Good experience working with Microsoft Active Directory
- Good experience supporting and maintaining endpoint management toolsets
Desirable
- Experience in configuring and managing iOS-based devices
- Experience of configuring and supporting enterprise grade anti-virus solutions
- Experience being part of a project team to implement new applications/systems
- Experience working with Microsoft server operating systems (2016 or later).
Knowledge
Essential
- Good knowledge of Information Governance & Data Protection
- Excellent IT skills and knowledge of endpoint configuration techniques
- Sound knowledge of managing current hardware and software
Key Skills
Essential
- Ability to work collaboratively under pressure with colleagues at all levels when faced with urgent IT performance or loss of service issues.
- Demonstrable capability to take a proactive and determined approach, using initiative and ownership to deliver solutions through to conclusion.
- Good organisational skills with ability to balance and prioritise workloads, co-ordinate and escalate as appropriate
- Accuracy and attention to detail in all aspects of work undertaken
- Excellent direct, remote and written communication skills
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
