Patient Transport Coordinator - Peterborough

Job description

Job responsibilities

Work closely with the Ward Managers, Transfer of Care Team, Capacity Flow Manager and the Site Management Team to ensure the timely discharge of patients.

Attend the daily site capacity meetings to identify delays in discharges due to transport issues and effectively provide solutions to address delays in the service.

Ensure daily contact with all wards and departments to encourage early booking and to check on potential delays in discharges. Attend ward tracker white board meetings when the Trust is on OPEL 4 alert for capacity flows.

Promptly escalate to the Site Managers and Capacity Flow Manager any issues and delays that cannot be addressed.

Be the point of contact between the Site Managers, Discharge Facilitators, and the Transfer of Care Team with full and detailed understanding of the transport KPIs and service deliveries as well as the transport criteria.

Ensure that appropriate authorisation is given to approve patients eligibility for NEPTS.

Encourage ward staff to follow the eligibility criteria by ensuring that in the first instance patients who can make their own way to hospital or home are encouraged to do so. This will require frequent negotiation and persuasive skills to ensure understanding and compliance.

Ensure that requests for transport are based on a patients medical need where possible and assessed on an individual basis.

Ensure that a maximum of one patient escort is permitted in line with the eligibility criteria.

Monitor bookings to ensure that they are booked with at least 24 hours advance notice and 48 hours notice for high dependency complex discharges to facilitate effective use of resources.

Individually scrutinise any bookings made after 4pm the day before travel and identity trends and put in measures to address late bookings.

Triage bookings to ensure the correct category of transport is booked and that all special requests are identified at the time of booking, Ensure effective early communication processes are in place to providers for notification of bookings and cancellation of journeys.

Person Specification

Qualifications

Essential

• Maths and English skills equivalent to Level 1 Literacy and Numeracy

Desirable

• NVQ Level 2/3 in Health-related subject or equivalent

Experience

Essential

• Committed to providing high quality patient care
• Understands the transport needs of patients in an Acute Hospital setting
• Experience caring for others or providing good customer service
• Ability to act as an advocate for patients
• Always understands the importance of professional behaviour
• Understands own role in delivery of service to meet patient needs, including personal accountability and role boundaries
• Understands of importance of following instructions and written procedures
• Experience of working within a team

Skills

Essential

• Ability to communicate clearly in English in writing, via IT, verbally and using the telephone
• Ability to pass on information or results accurately
• Ability to demonstrate kindness, compassion and empathy to others

Desirable

• Ability to provide patients with an environment that support privacy and dignity
• Ability to work under pressure
• Enthusiastic and self-motivated and embraces change positively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)