North West Anglia NHS Foundation Trust

EGAU Admin Receptionist - Peterborough

This job is now closed

Job summary

An exciting opportunity has arisen within The Early Pregnancy and Emergency Gynaecology Unit. We are looking to recruit an enthusiastic and motivated administrator/receptionist to join our team.

EGAU/EPAU cares for patients having problems in early pregnancy as well as gynaecology patients who are not pregnant, but need to be seen quickly. There is a small ambulatory area for extended stay patients, and we also care for women seeking termination of pregnancy. The successful candidate will need to be pro choice.

As admin receptionist, you will be the first point of contact for patients attending our unit and will need to be welcoming, used to working on your own initiative with a good sense of humour. The admin part of the role will involve booking appointments, investigations, completion/filing of notes and working with computer systems such as Medway, E-trac, and Anglia ICE.

Please be aware - at present the unit is open Monday-Friday 08.00-18.00 and weekends and bank holidays 08.00-12.00.

However, this is subject to change in the future to a seven day 08.00-20.00 per week service.

*Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice*

Main duties of the job

The position requires daily interaction with patients, a variety of colleagues and external healthcare providers. You must therefore be a great communicator and a team player with a determination to provide an efficient service with an ability to work within a team but also on your own.

The post holder will:-

Make a significant contribution to running the EGAU:

Provide a welcome to patients, visitors and staff for women attending EGAU
Make a significant contribution to making patients, relatives and carers feel important whether by face to face or telephone contact
Deal with enquiries, complete any triage forms, and pass information to the appropriate staff
Be able to recognise and respond to urgent/emergency situations
Negotiate convenient appointment dates and times for patients to attend the Unit

About us

We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.

In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Date posted

21 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

176-M-6901652

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Job description

Job responsibilities

Please see the attached job description which gives full details of the role. Alternatively call to arrange an informal visit to meet the team.

Job description

Job responsibilities

Please see the attached job description which gives full details of the role. Alternatively call to arrange an informal visit to meet the team.

Person Specification

Education & Qualifications

Essential

English and Maths at GCSE level or Equivalent

Desirable

Business administration NVQ level 2 or equivalent experience in clerical environment
Customer Service level 2 or equivalent
European Computer Driving Licence (ECDL)

Experience

Essential

Good administration, communication and customer skills both written and verbal, demonstrating sympathy and compassion
Experience of working with a range of Microsoft Office packages, such as outlook and excel
Experience of using IT systems

Desirable

Recent NHS experience
Experience of working in a busy environment

Key Skills/Abilities

Essential

Good keyboard/IT skills
Ability to deal professionally with enquiries from staff, patients and visitors
Ability to pay attention to detail where there are interruptions to the work pattern

Desirable

Experience of hospital computer systems such as Medway, etrac and Anglia

Qualities/Attributes

Essential

Ability to deal with stressful situations and sensitive issues
Confident in dealing with people of all levels
Demonstrate equality, diversity and confidentiality in all aspects of work
Mature open and flexible approach to work Demonstrate care and compassion

Person Specification

Education & Qualifications

Essential

English and Maths at GCSE level or Equivalent

Desirable

Business administration NVQ level 2 or equivalent experience in clerical environment
Customer Service level 2 or equivalent
European Computer Driving Licence (ECDL)

Experience

Essential

Good administration, communication and customer skills both written and verbal, demonstrating sympathy and compassion
Experience of working with a range of Microsoft Office packages, such as outlook and excel
Experience of using IT systems

Desirable

Recent NHS experience
Experience of working in a busy environment

Key Skills/Abilities

Essential

Good keyboard/IT skills
Ability to deal professionally with enquiries from staff, patients and visitors
Ability to pay attention to detail where there are interruptions to the work pattern

Desirable

Experience of hospital computer systems such as Medway, etrac and Anglia

Qualities/Attributes

Essential

Ability to deal with stressful situations and sensitive issues
Confident in dealing with people of all levels
Demonstrate equality, diversity and confidentiality in all aspects of work
Mature open and flexible approach to work Demonstrate care and compassion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)