Teledermatology Administrator - Peterborough

Job description

Job responsibilities

To manage all administrative processes relating to the teledermatology 2WW pathway including triaging the suitability of referrals, managing 2WW ASIs due to annual leave and ensuring clinic outcomes and patient letters (including next steps) are completed.

To update Somerset data base with relevant information liaising with cancer services where needed.

To screen all 2WW referrals coming into the service to ensure they meet the published teledermatology criteria, and redirect to a face to face 2WW appointment where the patient is incorrectly referred into teledermatology.

To work through the teledermatology report generated by information services and track all patients to ensure they have an appropriate next step in their pathway.

To work with clinicians and our partners to share feedback on the pathway and systems to continually improve hospital processes and patient experience.

To support with the upscaling of NWAFTs current teledermatology pathway and work alongside the Service Manager to recognise processes to implement for efficiency and reducing in patient waiting times.

To support with the collection of performance and/or referral and clinic outcome data for the teledermatology pathway to allow for clinical audit of outcomes.

To respond to patient queries by mail, telephone or email.

Liaise with other departments and teams relating to the patient care pathway and service delivery eg: the outpatient booking team to advise on which patients are not suitable for teledermatology and who need a face to face appointment.

To take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information

To maintain clinic diaries, ensuring all changes are notified to the relevant staff.

Organise and prioritise workload with minimal supervision.

To support in the booking and changing of new appointments where necessary and agreed.

Continually monitor Outpatient clinic utilisation, to ensure any last minute cancellations are filled and to escalate to the Service Manager where there are capacity concerns or delays.

Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.

Suggest improvements to systems, with ways of measuring effectiveness of any changes made.

To continually develop and suggest new ideas for improving the patient experience, and to ensure go beyond is being delivered in your area.

Participate in regular team meetings.

Contact with GPs and other hospital trusts and health clinics to ensure that the patient and their health record case notes are available for their scheduled appointment.

Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information

This job description may be subject to change according to the varying needs of the service and as the service evolves. Such changes will be made after discussion between the post holder and manager.

Project Management:

You will be required to be an active participant in any project to introduce artificial intelligence to this pathway which will be run by the Service Manager.

Person Specification

Education

Essential

• NVQ 3 or Diploma in Business and Administration, or equivalent experience
• English and Mathematics GCSE or equivalent

Desirable

• Educated to degree level or equivalent experience

Experience

Essential

• Demonstrable experience of working in an administrative role in a busy office environment
• Experience of communicating with patients or customers and putting them first
• Excellent knowledge of NHS Long wait performance targets, RTT, Cancer pathways and targets and national patient choice guidance.

Desirable

• Experience of working in the NHS in an administration role
• Experience of using PAS databases, E-track (or equivalent.

Skills

Essential

• Ability to adhere to policies and procedures
• Good organisational skills, able to prioritise own workload, effective time management, use initiative and work to deadlines in an environment of competing pressures
• Ability to work with confidential and sensitive information

Desirable

• Ability to handle large data sets to present

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Cross site availability if required

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)