PALS Administrative Assistant - Peterborough

Job summary

Under the guidance of the PALS team, the PALS Administration Assistant will undertake a variety of tasks including greeting enquirers, answering requests for information, taking messages and details of queries / concerns to pass on appropriately. The PALS Administration Assistant is responsible for providing office and administrative support to the PALS service and facilitating their smooth and efficient operation. The needs of this service are to be met by an efficient and comprehensive administrative process. To produce and distribute accordingly the monthly PALS Datix report.

Main duties of the job

• Support the provision of a visible and accessible PALS and playing an active part in ensuring the contacting of the Trust is as easy as possible, interpreting services, signposting patients, services users and / or carers as appropriate.
• Opening and dealing with post, ensuring any urgent and/or important communications are actioned efficiently.
• To respond to enquiries, in person, by email, telephone and post as directed.
• Responsible for handling telephone enquiries and other communications with diplomacy, respect, and confidentiality at all times.
• To take details of any issues raised and either respond back to the enquirer or pass the concern on to a member of the PALS team.
• Use initiative and knowledge to assess each situation and deal with them accordingly,seeking guidance as required.
• Communicating effectively including discussion and written communication.
• Providing help and support to other people.
• Working effectively with others.
• Maintain co-operative working relationships with all Directorate colleagues, with mutual support and joint working wherever appropriate characterising the relationship.
• Ensure a co-operative working relationship with all Trust staff, volunteers, patients and the public.
• To liaise with Complaints, Access Services and interpreters as required.

About us

We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

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