North West Anglia NHS Foundation Trust

Clerical Officer - ED/ACU - Peterborough

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join our Band 2 Reception Clerical Officers at Peterborough City Hospital supporting the Emergency Department and Ambulatory Care Unit.

This is a part time position for 18.75 hrs per week.

You will be required to work a variety of both day and night shifts across the centre supporting three reception areas within Emergency and Urgent Care Division. The receptions services provide support 365 days per year.

Emergency Department:

  • 07.00 - 19.00 hrs
  • 19.00 - 07.00 hrs
  • 08.00 - 18.30 hrs
  • 15.00 - 21.00 hrs
  • 18.00 - 03.00 hrs
  • 07.00 - 16.00 hrs

Ambulatory Care Unit:

  • 08.00 - 20.00 hrs.
  • 08.00 - 16.00 hrs

Please note the post holder is required to partake in both day and night shifts.

If you are seeking a challenge and possess the skills required this could be the right job for you.

****Please note we are not eligible to sponsor for this post****

Main duties of the job

Assisting with administration services for three reception areas:

  • Main Emergency Centre reception - booking in walk in patients for both ED and the Urgent Treatment Centre .
  • Ambulance Bay reception - booking in patients who arrive by ambulance.
  • Ambulatory Care Unit reception - administrative and customer services support for outpatient clinics running seven days a week.

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

  • Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
  • Membership of the NHS Pension Scheme:
  • Flexible working opportunities;
  • Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
  • Opportunities for career development and training to help you progress in your role;
  • Wellbeing support and activities to promote a healthy work environment;
  • Access to our in-house physiotherapy service;
  • On-site canteens offering subsidised meals;
  • Subsidised staff parking (currently free);
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Details

Date posted

02 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

176-U-6768975

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ


Job description

Job responsibilities

Please see attached job description and person specification for further information pertaining to this post.

Job description

Job responsibilities

Please see attached job description and person specification for further information pertaining to this post.

Person Specification

Education & Qualifications

Essential

  • Numerate and literate, with Maths and English to GCSE

Desirable

  • IT qualification
  • NVQ level 2/3

Experience

Essential

  • Good working knowledge of Microsoft Office, especially Outlook detailed in application
  • Customer service experience

Desirable

  • Previous experience in an acute or emergency health care clerical environment

Knowledge

Essential

  • Good organisational and communication skills
  • Good working knowledge of Microsoft office
  • Proven customer service skills

Key Skills

Essential

  • Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies
Person Specification

Education & Qualifications

Essential

  • Numerate and literate, with Maths and English to GCSE

Desirable

  • IT qualification
  • NVQ level 2/3

Experience

Essential

  • Good working knowledge of Microsoft Office, especially Outlook detailed in application
  • Customer service experience

Desirable

  • Previous experience in an acute or emergency health care clerical environment

Knowledge

Essential

  • Good organisational and communication skills
  • Good working knowledge of Microsoft office
  • Proven customer service skills

Key Skills

Essential

  • Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ


Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ


Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Admin Services Lead

Sheena Anderson

sheena.anderson8@nhs.net

01733673356

Details

Date posted

02 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

176-U-6768975

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ


Supporting documents

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