Booking Administrator - Peterborough

North West Anglia NHS Foundation Trust

This job is now closed

Job summary

Are you passionate about providing efficient and responsive service in a medical setting? Do you thrive in a role where attention to detail and excellent administrative skills are paramount? If so, we have the perfect opportunity for you!

As a Booking Administrator, you will play a crucial role in supporting Consultants and their medical teams within our Specialty. Your primary responsibility will be to ensure the smooth provision of patient pathways, catering to individual needs while adhering to Trust requirements.

Main duties of the job

Key Responsibilities:

Patient Pathway Management: Coordinate patient admissions using the Patient Administration System (Careflow), ensuring accuracy and adherence to policies and procedures.

Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and promptly addressing patient inquiries and concerns with sensitivity and confidentiality.

Team Collaboration: Actively participate in team meetings to maintain flexibility in managing changing workloads and contribute to departmental excellence.

Waiting List Management: Manage the 18-week admitted pathway, proactively working to reduce waiting times and ensuring patients are promptly scheduled for pre-assessment and admission.

Liaison and Communication: Serve as the first point of contact for admitted waiting list enquiries, liaising with patients, GPs, and other stakeholders to provide accurate information and support.

Cover and Support: Assist in covering workloads within the specialty and provide support to colleagues in their absence, ensuring continuity of service on both sites.

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
Membership of the NHS Pension Scheme:
Flexible working opportunities;
Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
Opportunities for career development and training to help you progress in your role;
Wellbeing support and activities to promote a healthy work environment;
Access to our in-house physiotherapy service;
On-site canteens offering subsidised meals;
Subsidised staff parking (currently free);
Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Date posted

23 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Fixed term

Duration

13 months

Working pattern

Part-time

Reference number

176-S-6725204

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Job description

Job responsibilities

Please refer to the job description and person specification for information regarding the job role.

Job description

Job responsibilities

Please refer to the job description and person specification for information regarding the job role.

Person Specification

Education & Qualifications

Essential

Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable

NVQ II or III Business Administration

Experience

Essential

Experience of using MS Office, particularly MS Word and Outlook
Previous office experience
Experience of working with general public and/or professionals
Demonstrate an understanding of customer care/ability to work with sensitive and confidential information

Desirable

Experience of working within the NHS and an understanding of medical terminology
Experience of using Hospital systems, for example PAS (Patient Administration System)

Other

Essential

Knowledge and understanding of Confidentiality and the Data Protection Act
Ability to adhere to Policies and Procedures and to work with confidential and sensitive information

Desirable

Understanding and working practice of NHS performance targets including 18 week referral treatment times

Skills

Essential

Good standard of written and verbal communication at all levels
Organisational skills and a flexible approach to work
Commitment to self-development
Ability to prioritise workload and work under pressure to ensure deadlines are achieved

Aptitudes

Essential

Ability to adhere to Policies and Procedures and to work with confidential and sensitive information
Ability to work independently or as part of a team
Flexible and responsive to change
Self motivated and ability to build rapport with patients and colleagues

Person Specification

Education & Qualifications

Essential

Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable

NVQ II or III Business Administration

Experience

Essential

Experience of using MS Office, particularly MS Word and Outlook
Previous office experience
Experience of working with general public and/or professionals
Demonstrate an understanding of customer care/ability to work with sensitive and confidential information

Desirable

Experience of working within the NHS and an understanding of medical terminology
Experience of using Hospital systems, for example PAS (Patient Administration System)

Other

Essential

Knowledge and understanding of Confidentiality and the Data Protection Act
Ability to adhere to Policies and Procedures and to work with confidential and sensitive information

Desirable

Understanding and working practice of NHS performance targets including 18 week referral treatment times

Skills

Essential

Good standard of written and verbal communication at all levels
Organisational skills and a flexible approach to work
Commitment to self-development
Ability to prioritise workload and work under pressure to ensure deadlines are achieved

Aptitudes

Essential

Ability to adhere to Policies and Procedures and to work with confidential and sensitive information
Ability to work independently or as part of a team
Flexible and responsive to change
Self motivated and ability to build rapport with patients and colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.