North West Anglia NHS Foundation Trust

Trauma Orthopaedic Tracker - Peterborough

Information:

This job is now closed

Job summary

We are currently seeking a highly organised and proactive individual to join our team as a Tracker. The primary purpose of this role is to manage the discharge and flow of inpatients. You will work close with the multidisciplinary team to ensure timely and effective discharges.

If you are detail-oriented, have excellent organisational skills, and are passionate about contributing to patient care, we would love to hear from you. Join our team and make a difference in the lives of patients.

Main duties of the job

As a Tracker, you will work closely with both clinical and administrative staff, as well as other health and social care providers. Your main duties include monitoring, reporting, and tracking patients to ensure timely and efficient processing of their journey. You will resolve pathway delays promptly and escalate issues as needed.

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

  • Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
  • Membership of the NHS Pension Scheme:
  • Flexible working opportunities;
  • Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
  • Opportunities for career development and training to help you progress in your role;
  • Wellbeing support and activities to promote a healthy work environment;
  • Access to our in-house physiotherapy service;
  • On-site canteens offering subsidised meals;
  • Subsidised staff parking (currently free);
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Details

Date posted

15 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

176-S-6650758

Job locations

Peterborough City Hospital

Edith Cavell Campus

Peterborough

PE3 9GZ


Job description

Job responsibilities

Please see attached detailed Job Description and Person Specification for more information regarding this role.

Job description

Job responsibilities

Please see attached detailed Job Description and Person Specification for more information regarding this role.

Person Specification

Education and Qualifications

Essential

  • GCSE grade A-C or equivalent in English & Maths

Desirable

  • NVQ Level 2 or equivalent experience
  • Junior Management/Team Leader Qualification

Experience

Essential

  • Previous Customer Service experience (minimum of 12 months)

Desirable

  • 1 year previous administration experience to NVQ level 2 or equivalent
  • 1 year experience of working in an ED/ healthcare environment

Knowledge

Essential

  • Accurate keyboard skills and working knowledge of Microsoft Office (Word, Excel)
  • Clear, concise verbal and written communication

Desirable

  • Knowledge of Hospital Computer systems - Symphony/etrack

Key Skills

Essential

  • Excellent communication skills in both written and oral, including ability to relate to people.
  • Ability to prioritise own workload and work well under pressure
  • Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs
Person Specification

Education and Qualifications

Essential

  • GCSE grade A-C or equivalent in English & Maths

Desirable

  • NVQ Level 2 or equivalent experience
  • Junior Management/Team Leader Qualification

Experience

Essential

  • Previous Customer Service experience (minimum of 12 months)

Desirable

  • 1 year previous administration experience to NVQ level 2 or equivalent
  • 1 year experience of working in an ED/ healthcare environment

Knowledge

Essential

  • Accurate keyboard skills and working knowledge of Microsoft Office (Word, Excel)
  • Clear, concise verbal and written communication

Desirable

  • Knowledge of Hospital Computer systems - Symphony/etrack

Key Skills

Essential

  • Excellent communication skills in both written and oral, including ability to relate to people.
  • Ability to prioritise own workload and work well under pressure
  • Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Edith Cavell Campus

Peterborough

PE3 9GZ


Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Edith Cavell Campus

Peterborough

PE3 9GZ


Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Ward Manager

Bryony Dawson

Bryony.Dawson@nhs.net

01733677634

Details

Date posted

15 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

176-S-6650758

Job locations

Peterborough City Hospital

Edith Cavell Campus

Peterborough

PE3 9GZ


Supporting documents

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