Job summary
We have an exciting opportunity for an experienced operational manager as Service Manager for the General Surgery and Urology Clinical Business Unit (CBU) within the Surgical Division to work alongside the Divisional Operations Manager, clinical and nursing leadership.
This is an exciting time to join the team, and this role will be pivotal for the CBU in driving forward the sustainable recovery and change needed to improve our service to patients.
Main duties of the job
The successful candidate will be an experienced NHS manager with proven experience of providing strong leadership and delivering operational performance and service improvement initiatives. We are looking for an enthusiastic individual who will relish the challenges ahead and be responsible for delivering a range of competing, challenging targets relating to financial, activity, RTT and quality improvement priorities.
The Service Manager role is fast paced and challenging and will require high attention to detail as well as being able to work under pressure. You will be able to establish credibility with a wide range of individuals, must possess strong leadership and negotiation skills together with the vision and drive to ensure your success. In return we can guarantee you an innovative working environment, an enthusiastic team, and a strong support structure.
About us
Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.
Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:
- Access to the NHS Pension Scheme
- Relocation allowance in line with the Trust policy
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Free staff car parking on all our hospital sites during this financial year
- In-house Physiotherapy Services
- Career development and training opportunities
- Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
- Subsidised meals at our hospital restaurants
- Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.
Job description
Job responsibilities
To be responsible for the operational management and effective, efficient delivery of responsive and innovative, high-quality services provided within the General Surgery and Urology Clinical Business Unit (CBU). Supporting the Divisional Operations Manager (DOM) to ensure effective co-ordination and management of budgets and agreed national and local performance objectives and contracts. This role will be responsible for service delivery across Peterborough City Hospital, Stamford Hospital and Hinchingbrooke Hospital sites and will be expected to routinely work across all locations.The post holder will work in partnership with the CBU triumvirate management team (DOM, Matron and Lead Nurses), the Clinical Leads, Business Development Manager (BDM), senior nursing teams and medical staff on business planning and the development and continuous improvement of patient care processes. The Service Manager will also work closely with colleagues within the corporate directorates (e.g., Human Resources, Finance, Clinical and Corporate Governance) as necessary.
Job description
Job responsibilities
To be responsible for the operational management and effective, efficient delivery of responsive and innovative, high-quality services provided within the General Surgery and Urology Clinical Business Unit (CBU). Supporting the Divisional Operations Manager (DOM) to ensure effective co-ordination and management of budgets and agreed national and local performance objectives and contracts. This role will be responsible for service delivery across Peterborough City Hospital, Stamford Hospital and Hinchingbrooke Hospital sites and will be expected to routinely work across all locations.The post holder will work in partnership with the CBU triumvirate management team (DOM, Matron and Lead Nurses), the Clinical Leads, Business Development Manager (BDM), senior nursing teams and medical staff on business planning and the development and continuous improvement of patient care processes. The Service Manager will also work closely with colleagues within the corporate directorates (e.g., Human Resources, Finance, Clinical and Corporate Governance) as necessary.
Person Specification
Education & Qualifications
Essential
- Relevant first degree, equivalent professional qualification or suitable experience
- Relevant post graduate courses or equivalent
- Evidence of continued learning / personal development
Skills & Abilities
Essential
- Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
- Planning and management of service redesign
- Effective written and verbal communication skills
- Able to influence, negotiate and persuade
- Ability to work within and across teams to meet project demands
- Ability to provide & receive contentious information
- Ability to act under own initiative and work to deadlines
- Ability to develop and maintain good working relationships internally and externally
- Ability to manage own time effectively and to be able to plan and manage own work programme
- Ability to manage and deliver to deadlines and within resources
- Demonstrated patient focus
Desirable
Experience & Knowledge
Essential
- Proven experience in an Operational management role.
- Demonstrable success in project management/service redesign.
- Experience of budget and staff management.
Desirable
- Experience of or interest in health sector services.
Person Specification
Education & Qualifications
Essential
- Relevant first degree, equivalent professional qualification or suitable experience
- Relevant post graduate courses or equivalent
- Evidence of continued learning / personal development
Skills & Abilities
Essential
- Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
- Planning and management of service redesign
- Effective written and verbal communication skills
- Able to influence, negotiate and persuade
- Ability to work within and across teams to meet project demands
- Ability to provide & receive contentious information
- Ability to act under own initiative and work to deadlines
- Ability to develop and maintain good working relationships internally and externally
- Ability to manage own time effectively and to be able to plan and manage own work programme
- Ability to manage and deliver to deadlines and within resources
- Demonstrated patient focus
Desirable
Experience & Knowledge
Essential
- Proven experience in an Operational management role.
- Demonstrable success in project management/service redesign.
- Experience of budget and staff management.
Desirable
- Experience of or interest in health sector services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
