PALS Administrative Assistant - Peterborough
This job is now closed
Job summary
Under the guidance of the PALS team the PALS Administration Assistant will undertake a variety of tasks including greeting enquirers, answering requests for information, taking messages and details of queries / concerns to pass on appropriately. The PALS Administration Assistant is responsible for providing office and administrative support to the PALS service and facilitating their smooth and efficient operation. The needs of this service are to be met by an efficient and comprehensive administrative process. To produce and distribute accordingly the monthly PALS Datix report.
Main duties of the job
- Support the provision of a visible and accessible PALS and playing an active part in ensuring the contacting of the Trust is as easy as possible, interpreting services, signposting patients, services users and / or carers as appropriate.
- Opening and dealing with post, ensuring any urgent and/or important communications are actioned efficiently.
- To respond to enquiries, in person, by email, telephone and post as directed.
- Responsible for handling telephone enquiries and other communications with diplomacy, respect, and confidentiality at all times.
- To take details of any issues raised and either respond back to the enquirer or pass the concern on to a member of the PALS team.
- Use initiative and knowledge to assess each situation and deal with them accordingly,
- seeking guidance as required.
- Communicating effectively including discussion and written communication.
- Providing help and support to other people.
- Working effectively with others
- Maintain co-operative working relationships with all Directorate colleagues, with mutual support and joint working wherever appropriate characterising the relationship.
- Ensure a co-operative working relationship with all Trust staff, volunteers, patients and the public.
- To liaise with Complaints, Access Services and interpreters as required.
About us
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme;
- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Details
Date posted
04 April 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum
Contract
Permanent
Working pattern
Part-time
Reference number
176-C-6127793-A
Job locations
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
Employer details
Employer name
North West Anglia NHS Foundation Trust
Address
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
Employer's website
https://www.nwangliaft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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