North West Anglia NHS Foundation Trust

Performance Manager - Peterborough

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Job summary

Due to maternity leave we have an exciting opportunity to offer anyone looking to transition roles or try something different. The Performance Manager plays a key role in shaping the performance success of the Urgent & Emergency Care (UEC) and Medicine Divisions and ultimately to optimise care for patients who access our services.

The Business Hub Team supports both UEC & Medicine Divisions and are at the forefront of urgent care and medicine specialties reform, with very demanding service agendas. This pivotal role will provide a wide range of interesting and inspiring opportunities including:

Supporting our clinical teams in developing clinical pathways, including digital transformation and service redesign.
Developing effective communication systems to ensure that our teams have meaningful and engaging information on progress against service plans.
Leading on contractual performance monitoring and improvement.
Supporting the delivery of the Division's Cost Improvement Programme through planned care service improvements.
Leading on the management and transformation of the Division's Administration functions.
Developing and reporting on specialty dashboards.
Supporting U&EC transformation projects

Main duties of the job

MAIN DUTIES AND RESPONSIBILITIES

The post holder will be responsible for working with senior management and clinical teams, coordinating all patient pathways.

In conjunction with the BDM develop specialty performance dashboards ensuring national and local targets are clear and can be regularly monitored to ensure delivery.
Lead and develop performance dashboards for Cancer Services and tracking against national metrics, reporting and escalating concerns.
To be actively involved with the planning, development and implementation of the secretarial and administration teams, encompassing new initiatives, policies and procedural changes and processes.
To work with the BDM to achieve relevant performance targets and to coordinate relevant service development projects for the Divisions' admin functions.
Be proactive and effective in the identification and resolution of poor performance in senior administration and secretarial staff
To co-ordinate relevant service development projects for the Divisions admin teams.
Ensure that data quality remains high and systems are maintained as necessary and report or inform any changes or problems to Data Quality.
Proactively investigate and respond to performance administrative process related complaints as required.
Receive and analyse data to produce performance reports as required.
Line management of the Administration & Performance Coordinators.

About us

Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.

Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:

Access to the NHS Pension Scheme
Relocation allowance in line with the Trust policy
Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
Free staff car parking on all our hospital sites during this financial year
In-house Physiotherapy Services
Career development and training opportunities
Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
Subsidised meals at our hospital restaurants
Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

176-Med-5901566

Job locations

Peterborough City Hospital

Edith Cavell Campus

Peterborough

PE3 9GZ

Job description

Job responsibilities

To develop and monitor systems and processes that can be used as performance management tools and serve as early warning indicators for potential non-compliance with key performance indicators.

Oversee root cause analysis investigations when documenting cancer pathway breaches, RTT breaches and Diagnostic breaches.

Represent Divisions at Trust Data Quality Groups.

Review working practices and processes to prevent repetition of Data Quality errors.

To inform the BDM of changes in practice or workload, highlighting the need for extra resources, thus informing the business planning process.

Maintain knowledge of national and local targets and ensure all staff are aware and are working to national and local policies.

Ensure clinics are set up and amended on the PAS system to reflect consultant leave and rota requirements and they are authorised in a timely way on the Clinic Man system.

Support the BDM with demand and capacity planning for the Divisions services, to assist the Divisions Operations Directors and Divisional Directors in the process of consultant job planning exercises.

Attend and facilitate meetings as required within the role.

Maintain close working relationships and communicate to a wide range of individuals, clinical and non-clinical staff, internal and external to the Trust.

To ensure that administrative and clerical functions are carried out to the highest quality standards by monitoring and improving services.

To develop IT skills as may be required to fulfil the responsibilities of the post.

Attend and contribute to weekly Trust Performance Meeting and Cancer Compliance Meetings, Data Quality Steering Group and to deputise for the BDM at relevant meetings and ensure all the actions are completed in a timely way.

Any other duties which may be required in order to facilitate the efficient and effective running of the Divisions administration and secretarial functions.

To deputise for the BDM as required during absences at relevant meetings, service planning and carry out key presentations as appropriate.

Support the BDM to ensure that the Medical Secretarial / Administration budget is managed effectively and that concerns are escalated in a timely way. Attend regular meetings with finance staff to play a role in financial management and budget setting for final sign-off from the BDM.

Leadership and Staff Management

Ensure own leadership development is current, relevant and within NHS Leadership frameworks

To ensure that all administrative and clerical staff work as an effective team to deliver support to the clinical teams, liaising with other members of the multi-professional team as appropriate.

Take responsibility for the day-to-day line management of the Administration & Performance coordinators.

Manage poor performance in administration and clerical staff and provide support when necessary, following the Trusts appropriate Policies and Procedures.

Conduct investigations as required, in accordance with Trust Disciplinary Policy.

In conjunction with Divisions Operations Managers undertake the recruitment and selection of employees in line with the Trusts policies and procedures, ensuring that equality and diversity is promoted and adhered to.

Encourage the development of senior administration and secretarial staff and undertake their MPAs. Agree personal development plans using the KSF (Knowledge and Skills Framework), identify training needs or areas for improvement. Ensure that these are undertaken annually and reported appropriately.

In accordance with Trust policies and procedures, such as the behavioural framework and ensure that administration and clerical staff exercise great customer service skill in dealing with patients, relatives/carers, clinical and non-clinical staff internal and external to the Trust in the appropriate manner.

To hold regular Team Brief/Team Meetings and attend other meetings as required.

Ensure that all staff work within Information Governance and Data Quality requirements and escalate concerns to Business Development Manager.

To ensure proactive management of sickness absence in accordance with Trust policy, ensuring all absence is recorded and reported.

To contribute to the key aims and objectives of the Divisions Business and Performance Team Strategy.

Identify potential service changes and improvements which could result in efficiency savings and ensure the delivery of agreed plans

Provide leadership to the clinical and secretarial teams to ensure systematic, efficient and standardised processes are in place to enable effective service delivery.

Take responsibility for the Investigation of contract queries for the commissioners ensure the response is delivered within timescales, particularly around Cancer tracking and standards.

Take a lead on designated projects as required and be responsible for completing the supporting project documentation, action plans and work with clinical teams to ensure that agreed actions are implemented. Carry out a project evaluation report as part of the monitoring of planned improvements and benefits from the project.

To investigate and analyse information in order to support efficiencies and appropriate resourcing of services

Health & Safety

Ensure all staff complete their mandatory Health & Safety training e.g. DSE and Moving &Handling. Ensurea Health and Safety link (via Departmental/Line Managers) in each area. Supportthe Trust Health & Safety Advisors and local managers to ensure workplace inspections are completed. Work with the Administration and Performance Coordinators to meet Health and Safety requirements and deputise at meetings as appropriate.