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North West Anglia NHS Foundation Trust

Senior Informatics Training & Support Officer

Information:

This job is now closed

Job summary

A position has arisen within the Informatics Training and Support Team for a Senior Informatics Training & Support Officer.

This is an exciting opportunity to be part of a team that provides blended learning and application support on Clinical and Microsoft Office applications to Trust and Community staff.

As a senior member of the team, you will be responsible for supporting the Trust's applications on a daily basis. You will be expected to help on the implementation and operation of all aspects of the Trust's Clinical and Business applications. You will also be required to train our colleagues in the use of the supported applications. The role is varied and challenging, other responsibilities include supervising the team and scheduling the department training and support diary.

While the role may be based at either of our main sites at Peterborough or Huntingdon, cross site working will be required. Additionally, we offer both onsite and remote working opportunities. We are looking for someone with excellent communication skills and a willingness to learn new systems. Ideally you will have experience of a training role and should have an understanding of projects, knowledge of the NHS and clinical systems would be beneficial.

Main duties of the job

  • Training on Trust Information Systems/MS Office products
  • Creation of eLearning
  • Hospital Information Systems Support
  • Subject Matter Expert in Trust Hospital Information Systems
  • Microsoft Application Support
  • Project Assistance
  • Mentoring junior staff members
  • IT Service Desk

About us

Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.

Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:

  • Access to the NHS Pension Scheme
  • Relocation allowance in line with the Trust policy
  • Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
  • Free staff car parking on all our hospital sites during this financial year
  • In-house Physiotherapy Services
  • Career development and training opportunities
  • Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
  • Subsidised meals at our hospital restaurants
  • Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.

Details

Date posted

29 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

176-C-5847452

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ


Job description

Job responsibilities

To work in a supervisory capacity ensuring the scheduling of all training and support.

To provide IT Training on the Trusts IT systems.

To provide first, second and third line application support services to all users of the trusts IT systems, Identifying their own individual requirements.

To assist with implementation of IT projects and/or upgrades to systems.

To assist in the maintenance of written documentation for training and support.

Mentoring junior members of the team.

Job description

Job responsibilities

To work in a supervisory capacity ensuring the scheduling of all training and support.

To provide IT Training on the Trusts IT systems.

To provide first, second and third line application support services to all users of the trusts IT systems, Identifying their own individual requirements.

To assist with implementation of IT projects and/or upgrades to systems.

To assist in the maintenance of written documentation for training and support.

Mentoring junior members of the team.

Person Specification

Qualifications

Essential

  • Good level of education evidenced

Desirable

  • Training Qualification

Experience

Essential

  • Previous experience in an administrative/customer support role
  • Previous experience of working in a health care setting
  • Previous experience of the Trusts Hospital Information Systems

Desirable

  • Previous experience in a training environment
  • Previous experience of eLearning creation

Skills

Essential

  • Excellent understanding of IT Systems & Microsoft Applications
  • Knowledge of the Trusts Hospital Information Systems
  • Ability to work as part of, and lead a team
  • Good interpersonal skills
  • Ability to work effectively under pressure in a busy environment
  • High level of accuracy
  • Good understanding of confidentiality
  • Good organisational skills with ability to prioritise own work in conjunction with the needs of the team
  • Ability to present information to a variety of audiences
Person Specification

Qualifications

Essential

  • Good level of education evidenced

Desirable

  • Training Qualification

Experience

Essential

  • Previous experience in an administrative/customer support role
  • Previous experience of working in a health care setting
  • Previous experience of the Trusts Hospital Information Systems

Desirable

  • Previous experience in a training environment
  • Previous experience of eLearning creation

Skills

Essential

  • Excellent understanding of IT Systems & Microsoft Applications
  • Knowledge of the Trusts Hospital Information Systems
  • Ability to work as part of, and lead a team
  • Good interpersonal skills
  • Ability to work effectively under pressure in a busy environment
  • High level of accuracy
  • Good understanding of confidentiality
  • Good organisational skills with ability to prioritise own work in conjunction with the needs of the team
  • Ability to present information to a variety of audiences

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ


Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ


Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Informatics Training & Support Manager

Amy Riley

amyriley1@nhs.net

01733677546

Details

Date posted

29 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

176-C-5847452

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ


Supporting documents

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