Job summary
To provide interpretation in either Portuguese, Urdu or Polish languages, when requested by medical staff, to patients, relatives and carers with limited proficiency in English, whilst they are receiving care and treatment at the Peterborough City Hospital and to assist in promoting the interpreting service in the Trust.
**Previous applicants need not apply**
Main duties of the job
To provide interpretation in either Portuguese or Urdu languages, when requested by medical staff, to patients, relatives and carers with limited proficiency in English, whilst they are receiving care and treatment at the Peterborough City Hospital and to assist in promoting the interpreting service in the Trust.
About us
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to youo 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);o NHS Pension Scheme:o Flexible working opportunities;o Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;o Career development and training;o Wellbeing support and activities;o In-house physiotherapy Service;o On-site canteens with subsidised meals;o Subsidised staff parking (currently free).o Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Job description
Job responsibilities
- Provide face-to-face interpretation for all non-English speaking patients (Urdu or Portuguese) who require assistance when attending an appointment or procedure etc.
- Translate Trust patient information literature into Urdu or Portuguese, for distribution as necessary.
- If necessary, advise medical and nursing staff of cultural differences for non-English speaking patients. (Urdu or Portuguese)
- Promote the services to all departments at the Trust.
- To support when requested by staff, external bookings with the current service provider including booking on the relevant portal.
- Ensure that patients confidentiality is maintained at all times and work within the remit of the Trust Patient Confidentiality Policy.
- Good knowledge and understanding of the professional boundaries relevant to the role of an interpreter.
- Deal with telephone and face-to-face enquiries in a professional manner.
- Maintain communication links with the appropriate individuals, departments, and external sources.
- Work with colleagues to maintain a team approach.
- Participate in training sessions as appropriate
- A flexible attitude towards the role that is expected.
- The post holder must be conversant with national and local policy regards health and safety, data protection and equal opportunities.
- The post holder will be based at Peterborough City Hospital and may be required to attend appointments at Stamford Hospital, the City Care Centre and Hinchingbrooke Hospital.
Job description
Job responsibilities
- Provide face-to-face interpretation for all non-English speaking patients (Urdu or Portuguese) who require assistance when attending an appointment or procedure etc.
- Translate Trust patient information literature into Urdu or Portuguese, for distribution as necessary.
- If necessary, advise medical and nursing staff of cultural differences for non-English speaking patients. (Urdu or Portuguese)
- Promote the services to all departments at the Trust.
- To support when requested by staff, external bookings with the current service provider including booking on the relevant portal.
- Ensure that patients confidentiality is maintained at all times and work within the remit of the Trust Patient Confidentiality Policy.
- Good knowledge and understanding of the professional boundaries relevant to the role of an interpreter.
- Deal with telephone and face-to-face enquiries in a professional manner.
- Maintain communication links with the appropriate individuals, departments, and external sources.
- Work with colleagues to maintain a team approach.
- Participate in training sessions as appropriate
- A flexible attitude towards the role that is expected.
- The post holder must be conversant with national and local policy regards health and safety, data protection and equal opportunities.
- The post holder will be based at Peterborough City Hospital and may be required to attend appointments at Stamford Hospital, the City Care Centre and Hinchingbrooke Hospital.
Person Specification
Education and Qualifications
Essential
- Educated to GSCE or equivalent standard
- GCSE or equivalent in English language
Desirable
- Degree qualifications or equivalent in relevant subject
- Medical interpreting qualification; e.g. Diploma in Public Service Interpreting (DPSI) or equivalent experience
Skills and Knowledge
Essential
- Exceptional interpersonal skills
- Good communication skills - verbal and written in English, Polish Urdu and/or Portuguese
- Ability to prioritise/manage time with support and direction
- Experience in dealing with complex and unpredictable emotive situations involving patients and carers
- Computer literate and general office/administrative experience
- Speak a second language Urdu/and or Portuguese
- Ability to develop professional rapport with departmental staff, service users and service providers.
- Ability to maintain relationships with external interpretation contractors where necessary
Experience
Essential
- Experience of working in the interpretation and translation field
- Experience of working in an environment providing direct customer service
Desirable
- Experience of working in the NHS or private health care
Personal Quality
Essential
- A mature approach and ability to show initiative to deal with all situations, especially delivering news to terminal patients and parents of terminally ill children and babies
- Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs
- Calm under pressure
Person Specification
Education and Qualifications
Essential
- Educated to GSCE or equivalent standard
- GCSE or equivalent in English language
Desirable
- Degree qualifications or equivalent in relevant subject
- Medical interpreting qualification; e.g. Diploma in Public Service Interpreting (DPSI) or equivalent experience
Skills and Knowledge
Essential
- Exceptional interpersonal skills
- Good communication skills - verbal and written in English, Polish Urdu and/or Portuguese
- Ability to prioritise/manage time with support and direction
- Experience in dealing with complex and unpredictable emotive situations involving patients and carers
- Computer literate and general office/administrative experience
- Speak a second language Urdu/and or Portuguese
- Ability to develop professional rapport with departmental staff, service users and service providers.
- Ability to maintain relationships with external interpretation contractors where necessary
Experience
Essential
- Experience of working in the interpretation and translation field
- Experience of working in an environment providing direct customer service
Desirable
- Experience of working in the NHS or private health care
Personal Quality
Essential
- A mature approach and ability to show initiative to deal with all situations, especially delivering news to terminal patients and parents of terminally ill children and babies
- Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs
- Calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
