Job summary
The post holder is responsible for the day to day allocation of appointments and maintenance of accurate patient records. They will provide a friendly, reliable, easily accessible enquiry system for patients adhering to national guidance for booking and choice. The post holder maybe required to work across all sites within North West Anglia NHS Foundation Trust. The post holder will preferably have experience of working within an Imaging team and hold relevant qualifications to NVQ level II or above, or equivalent.
Main duties of the job
Knowledge of the hospital booking systems, PAS, Sunquest Ice and CRIS would be an advantage but if not training will be provided.
The role will require training in booking specialities and in particular the job provides a booking and telephone enquiry service to the patients for a variety of Diagnostic Imaging procedures. The role is office based at Stamford Hospital. You will be joining a dedicated team of individuals providing a vital service to the Diagnostic Imaging Booking Team. You may also be required to cover reception duties within Imaging on an occasional basis.
The bookings will cover a variety of areas including CT, Nuclear Medicine, Fluoroscopy, MRI, Ultrasound and DEXA, the work is therefore varied and interesting.
You need to be flexible, approachable, have good communication skills, with a polite telephone manner, and attention to detail.
Contracted hours of work to be agreed between 8.00am to 8.00pm (at present time office hours are between 8am - 5pm) .
About us
Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.
Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:
- Access to the NHS Pension Scheme
- Relocation allowance in line with the Trust policy
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Free staff car parking on all our hospital sites during this financial year
- In-house Physiotherapy Services
- Career development and training opportunities
- Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
- Subsidised meals at our hospital restaurants
- Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.
Job description
Job responsibilities
- Collate electronic referral forms in a timely manner and file into correct categories.
- To ensure all paperwork, including patients previous imaging and notes where necessary, are available for the appointment and electronically track to correct location. This necessitates liaison with numerous Directorates including consultants secretaries, medical records and other trust hospitals regarding location of patients records and imaging.
- Deal with emergency requests and allocate time slots after liaising with specific departments.
- Allocate appointments for departments of Computerised Tomography Scanning, Fluoroscopy, Nuclear Medicine, Magnetic Resonance Imaging, Ultrasound, DEXA, Lithotripsy, Theatres, Urodynamic Studies, General Practitioner requests.
- MRI and CT frequently requires highly complex bookings of Specialised Paediatric examinations requiring sedation and cannulation which have to be booked with childrens ward and require liaison with secretaries for notes and films.
- Electronically book Ambulance Transport for patients as required.
- Book Interpreters for persons of non-speaking English speaking patients and respect any cultural requests.
- Frequently Email and query with requesting Consultants.
- Contact other hospital and units as necessary ensuring confidentiality and security procedures are followed.
- Need to constantly review the booking protocol to reflect patient pathways, e.g. cancer collaborative initiative.
Job description
Job responsibilities
- Collate electronic referral forms in a timely manner and file into correct categories.
- To ensure all paperwork, including patients previous imaging and notes where necessary, are available for the appointment and electronically track to correct location. This necessitates liaison with numerous Directorates including consultants secretaries, medical records and other trust hospitals regarding location of patients records and imaging.
- Deal with emergency requests and allocate time slots after liaising with specific departments.
- Allocate appointments for departments of Computerised Tomography Scanning, Fluoroscopy, Nuclear Medicine, Magnetic Resonance Imaging, Ultrasound, DEXA, Lithotripsy, Theatres, Urodynamic Studies, General Practitioner requests.
- MRI and CT frequently requires highly complex bookings of Specialised Paediatric examinations requiring sedation and cannulation which have to be booked with childrens ward and require liaison with secretaries for notes and films.
- Electronically book Ambulance Transport for patients as required.
- Book Interpreters for persons of non-speaking English speaking patients and respect any cultural requests.
- Frequently Email and query with requesting Consultants.
- Contact other hospital and units as necessary ensuring confidentiality and security procedures are followed.
- Need to constantly review the booking protocol to reflect patient pathways, e.g. cancer collaborative initiative.
Person Specification
Education & Qualifications
Essential
- GCSE or equivalent
- Literate and Numerate
Desirable
- Office / administration qualification - NVQ II or equivalent
Experience
Essential
- To have some previous experience working / relating to the general public
- Administration
Knowledge
Essential
- An understanding of confidentiality and accountability and what this means
- Understanding of Medical / Diagnostic terminology for different modalities
- Diagnostic Imaging Working Practices
- CRIS system basic knowledge
Person Specification
Education & Qualifications
Essential
- GCSE or equivalent
- Literate and Numerate
Desirable
- Office / administration qualification - NVQ II or equivalent
Experience
Essential
- To have some previous experience working / relating to the general public
- Administration
Knowledge
Essential
- An understanding of confidentiality and accountability and what this means
- Understanding of Medical / Diagnostic terminology for different modalities
- Diagnostic Imaging Working Practices
- CRIS system basic knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
